About the role
Permanent part time opportunity to provide an efficient administrative support service to the Virtual Emergency Care Service (VECS) clinical staff and patients with a high level of customer service, through a virtual and telecommunication platform, by demonstrating empathy, respect, teamwork and compassion.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Ability to adapt to ongoing change and service needs to ensure continuous improvement in processes whilst providing quality care to patients, families and carers.
• Greet patients, families, carers, relatives and colleagues professionally and courteously on entry into the Virtual Emergency Care Service, and ensure out of scope questions are referred to the appropriate Clinician or Supervisor.
• Demonstrated ability to remain calm, show empathy, understanding and provide patient centred care as the priority and focus.
• Confidently communicate with all levels of staff, patients and relatives, understanding and anticipating needs, including undertaking investigations to find and implement solutions to meet those needs whilst demonstrating a positive service focus.
• Proactively plan, organise and manage own time to produce results within set timeframes, while remaining flexible and open to change as service demand dictates. Demonstrate an understanding of own workload and the team's work and actions impacting internal stakeholders and share relevant information.

Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.