Business Analyst - Dynamic CRM - Australia Job Openings

Australia Job Openings

Infosys Singapore & Australia

Business Analyst - Dynamic CRM

Sydney

FULL TIME

September 23, 2024

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation.To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com
Infosys Consulting - a real consultancy for real consultants .
Requirements
We are seeking a talented Dynamics CRM Business Analyst to join our team. In this role, you will be responsible for gathering and analysing business requirements, designing, and implementing CRM solutions, and providing support and training to end users. The ideal candidate will have a strong understanding of Dynamics CRM, excellent analytical and problem-solving skills, experience/exposure in the BFSI domain, including ‘pricing’, and the ability to communicate effectively with stakeholders at all levels.

Key Responsibilities:

Collaborate with business stakeholders to gather and document requirements for CRM projects
Analyse business processes and recommend CRM solutions to improve efficiency and effectiveness
Experience with configuration of Dynamics CRM, along with broader experience / understanding of customisations & design in Dynamics CRM
Provide training and support to end users to ensure successful adoption of CRM systems
Work closely with developers and IT teams to implement and test CRM solutions
Stay current on industry trends and best practices in CRM technology

Qualifications:

Bachelor’s degree in business administration, Information Technology, or related field
Minimum of 2-3 years of experience as a Business Analyst, with a focus on Dynamics CRM
Strong knowledge of Dynamics CRM functionalities, configurations, and customization
Experience with CRM integration, data migration, and reporting tools
Excellent communication, interpersonal, and problem-solving skills
Ability to work effectively in a fast-paced, collaborative environment

If you are a motivated and detail-oriented professional with a passion for CRM technology, we would love to hear from you. Apply now to join our dynamic team and help drive our business forward with innovative CRM solutions.

Benefits
We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

We regret to inform you that this job opportunity is no longer available as it has expired

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