Req ID: 76594
Department: AR Controls Office
Division: Australia Retail
Location: Melbourne
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business Assurance & Controls Expert in our Complaints, Remediation & Events Assurance team, you’ll play a key role in Line 1 Risk support of the respective complaints, remediation and events management value chains.

You will be responsible for supporting and contributing primarily to events management expanding to identification and execution of process improvements across this area and making it a consistent and sustainable model. You are critical in ensuring the events are analyzed critically and the relevant breach notification/reporting requirements are met including timely execution and remediation.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent role - 2x vacancies
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full time

What will your day look like?

This role is accountable for:
Actively manage events/ breaches, monitor events and communicate risk events / data captured through the Non-Financial Risk Hub to conclusion

Analyse risk impact, root causes and complete breach assessment

Provide input on remediation actions from a risk lens and follow-up as necessary to ensure risks and the root causes are effectively addressed

Collaborate with internal stakeholders and business units to identify and mitigate any potential risks to improve the risk and compliance framework, considering both tactical and strategic remediation

Maintaining and managing events and risk data completeness and quality in the NFR hub for the end-to-end value chain

Event Management– triage and coordinate the transfer of ownership of events raised in Customer Resolution that requires engagement and action of businesses across the Division

Identification of potential systemic issues and common trends/root cause via reporting analysis and escalating this appropriately for timely actions to be taken

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Experience across the Complaints, Remediation, and Events value chains and/or retail product lifecycle
Experience in risk management/ compliance; OR internal / external audit
Ability to collaborate with multiple stakeholders across the end-to-end value chain to develop effective operational risk management solutions
Able to utilise analytical insights and data across the end-to-end value chain to identify opportunities to better balance risk with customer propositions and help drive critical business decisions by analysing metrics, designing reports and writing risk submissions
A willingness to create a thorough understanding of how our customers and bankers relate and react to embedding risk management in everyday activities
Ability to look at things differently, challenge the status quo and innovate
Good engagement skills and ability to build relationships across the value chain through a collaborative approach

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

. You can apply for this role by visiting ANZ Careers and searching for reference number 76594.

Job Posting End Date

07/10/2024 , 11.59pm, (Melbourne Australia)