Job Title: Business Banking Consultant, Brisbane QLD - Suncorp Bank
Req ID: 75817
Department: SB Small Business & Deposits Cust
Division: Suncorp Bank
Location: Brisbane
About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you’ll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process

About the Role

Are you ready to embark on an exciting journey supporting small business customers? We’re on the lookout for Business Banking Consultants in our Small Business Contact Centre. Join our team at Heritage Lanes, nestled in the vibrant heart of Brisbane CBD.

As a Business Banking Consultant, you will wield the power to unravel complexity and make financial matters delightfully simple for our valued customers.

In this role, you will support customers via inbound calls with Business Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.

Role Location: 80 Ann Street, Brisbane QLD
Role Type: Permanent, Full-time

What will your day look like?

As a Business Banking Consultant, you will:
Respond to incoming calls from Business Banking customers
Complete follow-up tasks that require Outbound calls to Business Banking customers
Deliver exceptional customer experiences
Work within a quality driven and compliant environment
Manage complaints within required timeframes, policy and procedures.
Collaborate across channels to meet customer needs.
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Previous Banking customer service/sales experience (not mandatory)
Experience within a contact centre environment or an operational/support role preferred.
High level computer literacy and navigation skills.
Experience in delivering high quality customer experience within required timeframes.
Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
Good problem solving and negotiation skills.
Effective interpersonal and communication skills (written & verbal).
Demonstrated ability to work as a supportive team member.
Committed to self-development and opportunities to increase capability in role.
Computer literacy and navigation skills.
Demonstrated ability to work within a compliance environment.
So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

. You can apply for this role by visiting ANZ Careers and searching for reference number 75817.

Job Posting End Date

27/09/2024 , 11.59pm, (Melbourne Australia)