Position: – Call Center Executive - No Outbound/Cold Calling
Work Mode: Work From Office.
Location: Leicester Avenue, Glen Waverley 3150
About the Company:
We are V4 Services Group based in Melbourne. This position is for our IT Support business division. Please see www.v4it.com.au for more details.
In our IT division, we provide online and on-site support for home and business users, along with other offerings.
With over 5000 customers in just over 2 years, we are one of the fastest growing IT companies in Australia.
We are also a part of JIM Group, owning JIMS IT.
About the Role:

• You will receive calls from people looking for IT Support - INBOUND ONLY NO COLD CALLING.
• Understand about the issue customer has called for and transfer to the right department - Online or Onsite
• After scheduling the appointment, co-ordinate with Online or Onsite IT Technicians for service delivery.
• Target Oriented Profile.
• Attractive Incentives if you achieve targets.

Essential Requirements for this role:

• Prior Experience in Call Center Operations/Customer Service/Sales/Appointment setter in Australia is MANDATORY.
• Strong verbal and written communication skills.
• Excellent Phone Manners.
• Basic knowledge about computers and IT.
• Strong Sales and Up-selling Skills
• Target Oriented Person.
• Should be a quick thinker and Self Motivated with go getter attitude.
• You have to be based in MELBOURNE and should have full work rights. (Candidates applying from outside Australia shall not be considered)

Important things to know before you apply:

• Training will be provided
• Immediate Starters Preferred.
• Current Police Check is mandatory.

Job Type: Full-time
Pay: $55,000.00 – $65,000.00 per year
Schedule:

• 8 hour shift

Supplementary Pay:

• Commission
• Overtime pay
• Penalty rates
• Performance bonus

Ability to commute/relocate:

• Glen Waverley, VIC 3150: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call centre: 1 year (Preferred)

Work Location: In person