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At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Third Party Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Reporting directly to the International Head of Claims TPA Governance and dotted line into International Head of Claims Vendor Services, the Third-Party Manager will be responsible for leading the development of Claims Third Party Panels (TPA, Legal and Vendor panels), contracting with all TPAs and strategic Law Firms and claims vendors (ensuring due diligence documentation is collected and stored correctly).

Key accountabilities will include but not limited to:
TPA Governance

Conducting TPA onboarding activity inline with AIG TPA Standards
Conduct Operational Audit of TPAs and validate the TPAs are meeting AIG’s requirements.
Engage with local Claims Lead to partner in identifying local TPA requirements and local claims best practice
Collating and reviewing TPA performance data

Vendor (Legal and Non Legal)

Lead end to end acquisition of larger vendors with an annual spend of more than $500K for insurance Claims processing and adjudication commodities. This shall include:
Negotiate commercial contracts from AIG’s vendor contract template with Claims vendors to be a preferred AIG panel vendor;
Lead vendor pricing negotiations;
Document and summarize the agreed commercial terms accurately; and
Oversee the collection and storage of all required due diligence documentation in line with the team’s standard operating process.
Lead discussions with Claim leadership to develop Claims vendor strategies for the establishment of vendor panels and the reduction total claim costs (Loss Adjusted Expense (LAE) reductions as well as Indemnity based savings).
Demonstrate project management skills for driving forward vendor sourcing initiatives, pulling together clear project outlines and updates.
Collaborate with the Legal department and other support groups to ensure completion of acceptable contracts.
Promote use of preferred Third Parties to promote greater standardisation, improved compliance, risk mitigation and leverage of purchasing power to increase cost savings.
Communicate marketplace intelligence relative to vendor capabilities, market pricing, conditions and trends, innovations, to help guide AIG claims teams to optimal use of TPAs and Vendors.
Perform other ad hoc assignments to enable AIG to cost-effectively procure Services.

What you’ll need to succeed

Bachelor’s degree in Business or related field and/or equivalent combination of experience; insurance or financial services industry preferred.
Prior experience working with Claims as a relationship manager (desired).
Significant experience and expertise with a track record for the management or oversight of Claims.
Experience in developing and analysing detailed commercial financial propositions.
Experience working with commercial negotiations and drafting contracts.
Proactive attitude with problem solving skills, strong logic skills and critical thinking.
Data-driven with skillsets for reporting and analysing data metrics.
Experience building strong, meaningful internal and external relationships.
Exhibits confidence in self and others; inspires and motivates others to perform well. Excellent team building, and coaching skills.
Proven ability to effectively communicate data metrics and insight to key stakeholders and executives.

Ready to make a bigger impact? We look forward to reviewing your application.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:
CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Australia Limited