Location:

Melbourne

Roy Morgan is looking for a collaborative and passionate Client Solutions Manager to actively engage with new prospective clients to deliver innovative solutions, as well as to support with the current client base. This is a unique opportunity to grow key client relationships and be an expert in Roy Morgan’s newest client-offerings, including Helix Personas. Be a part of our fast-paced friendly team environment in the heart of the Melbourne CBD. We are seeking candidates with a marketing or media agency background with a special interest in digital solutions and data.

About Roy Morgan

Roy Morgan is Australia's most well-known and trusted market and social research company. Over the last 80 years, we have built a reputation for providing accurate, meaningful, insightful information to help marketers, the media, governments, and institutions make better, more informed decisions. We work with leading organisations in the public and private sphere to deliver evidence-based research, and information. Being part of Roy Morgan, you will experience a vibrant family culture and work with a great team of established market research professionals.

About the Role

As a Client Solutions and Growth Manager, you will be focussed on business development with Roy Morgan’s digital solutions for agencies and their clients, as well as responsible for managing an existing client-base.

Working alongside key stakeholders in our digital development team, plus senior industry managers you will:

• Develop new and existing customer relationships
• Identify new client opportunities and work to bring in new business
• Work with the biggest consumer dataset in the country that covers almost every facet of consumer behaviour, media consumption, social attitudes & demographics
• Work with our clients to understand their objectives and key results, and develop strategies on how we can help them succeed
• Work on our exciting suite of digital and segmentation products and gain exposure to cutting edge data science and data fusion
• Manage on-going team administration requirements and reporting
• Champion meetings and workshops with our clients
• Identify sector or industry trends and seek opportunities for us to be more innovative in our product offerings and how we add value to our clients
• Establish strong, trusting relationships with our clients with a growth mindset
• Manage client engagements from idea generation through to implementation and ensuring we consistently deliver exceptional value
• Thrive on building and maintaining strong relationships, who is comfortable leading and working autonomously, and is ready to hit the ground running bringing in their structures and process with them

About You

To succeed in this role, your skill set will include:

• Account management/service delivery experience, coupled with a relevant tertiary qualification
• A conceptual thinker and passionate about marketing and client service
• Demonstrated high level of customer service and communication skills
• Excellent organisational skills and strong attention to detail with strong verbal and written communication skills
• Experience in a Media Agency or digital marketing will be highly regarded
• Experience growing and maintaining professional relationships
• Results driven with the ability to work under pressure and meet deadlines
• Demonstrate a can-do approach and innovative thinking to grow business
• Detail-oriented, self-motivated, confident - you have organisation skills people are envious of
• Vibrant and engaging and a great team player

What we Offer:

• Competitive salary package
• Company events and social gatherings
• Corporate discount for health insurance
• Flat organisational structure and access to senior staff
• Annual flu vaccine
• Funded EAP for employees and their families

If you are an energetic, self-motivated, go-getter and can add value to a well-established team and client base, then please click apply NOW

Roy Morgan values diversity and is committed to building an inclusive workplace culture that reflects our community. We encourage diversity and recognise the enrichment diversity brings to our business and people - whether its diversity of skill, experience and/or background. We welcome applications from diverse backgrounds and community groups including Aboriginal and Torres Strait Islander peoples.