Australia Job Openings

AccorHotel

Conference and Events Manager

Gold Coast

FULL TIME

August 31, 2024

Company Description
Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.
Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in Q1-2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.
Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.
We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

Job Description
As the Conference and Events Manager, you will be at the helm of crafting and executing a dynamic strategy for Mondrian Gold Coast conference and events. Your leadership will shape the development and rollout of our event operations, ensuring every client and guest enjoys a truly exceptional experience. You will set the benchmark for event excellence and play a pivotal role in the hotel’s overall success. Partnering closely with the Sales team, you’ll drive clear financial targets and foster continuous growth, all while aligning with the hotel’s budgetary goals.
Operational Management

Oversee the setup, execution, and breakdown of conferences, meetings, and events, ensuring all logistics are handled smoothly.
Manage Conference & Events activity and service levels within the team to ensure the successful coordination of events. This includes but not limited to the administration of BEO's as well as record keeping, invoicing, payments, and reporting.
Coordinate vendors, exhibitors, stakeholders and other departments during event planning and delivery.
Coordinate and conduct site inspections when required.
Manage the booking process, coordinating with internal departments such as catering, housekeeping, and audiovisual to ensure seamless service delivery.
Monitor and ensure adherence to health, safety, and legal requirements for all events.
Exceed guest’s expectation by delivering personalized and professional service to clients and guests.
Address any issues or concerns promptly and effectively, ensuring a positive event experience.
Gather feedback from clients and guests to continuously improve event services and offerings.

Strategic Planning and Development

Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals.
Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings.
Collaborate with the Director of Sales to ensure the weekly pace and MICE/Special Events forecast aligns with business goals.
Create and manage a detailed plan for event services, including budgets, timelines, and resource allocation.
Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation.
Build relationships with key stakeholders, including corporate clients, event planners, and local businesses.
Attend industry events and networking opportunities to promote the hotel’s event services and stay updated on industry trends.

Qualifications

Proven experience in event planning and management, with a strong track record in a similar role within a luxury hotel or conference setting.
Excellent organisational and project management skills, with the ability to manage multiple events simultaneously.
Strong leadership and team management abilities, with a passion for developing and motivating staff.
Outstanding communication and interpersonal skills, with a focus on delivering exceptional Guest’s experience.
Proficiency in event management software and tools such as Delphi, as well as standard Microsoft Office applications.
Must hold a QLD Responsible Service of Alcohol Certificate.
Must have Full Australia Working Rights.

Additional Information
Mondrian Gold Coast is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.

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