Australia Job Openings
Munro Footwear Group
Customer Care Representative | Full Time
FULL TIME
October 28, 2024
- Work with a fantastic Customer Care Team for Australia's largest Footwear Group
- On-the-job training! Full time hours available
-
You will be responsible for providing exceptional Customer Service for all inbound calls and emails, as well as playing a role in being the ‘face' of Munro Footwear Group by supporting reception duties.
Key Responsibilities
- Providing exceptional customer service via phone and email and support with pre /post purchases
- Liaising with internal and external stakeholders to meet customer needs
- Answering inbound calls and assisting customers with their enquiries
- Handling support/ticket requests in accordance with KPIs
- Using multiple systems – Contivo, Infor M3, Gmail, Bold Chat and Magento
- Processing returns, exchanges and refunds for customer orders
- Reception tasks including answering phones, screening and transferring calls and taking messages
- Greeting all clients and visitors to the office in a professional, friendly and timely manner
- Assisting with general administrative duties as required, including printing, binding and booking meeting rooms Help maintain and organise the Mail Room as required
-
- Previous customer service experience in a Call Centre or Retail Store
- Previous experience in administration or reception highly regarded
- Great time management and an ability to take initiative and multi-task
- Ability to perform within agreed SLAs & KPIs
- Well-developed interpersonal skills and ability to build relationships with stakeholders at all levels
- Highly developed written and verbal communication skills
- A desire and passion to deliver exceptional Customer Service at all times
- High standards and attention to detail
With more than 290+ stores and 2500+ employees nationally and a brand-new state-of-the-art distribution centre, we are Australia's leading retailer and wholesaler of fashion and comfort footwear, owning and operating some of Australia's most iconic brands including Bobux, The Trybe, Midas, Mollini, Cinori, Mathers, Williams, Diana Ferrari, and Australia's largest online footwear retailer, Styletread!
As a family-owned company, at Munro Footwear Group (MFG) we value our team, our loyal customers, and our dedicated suppliers. We work hard to play hard, we celebrate each other, and we believe every Team Member is an essential part of our ongoing success.
What we offer
- Generous employee discount for you and your immediate family!
- An extra 4 days a year of ‘Life Leave'
- Flexible Paid Parental Leave
- A Competitive Salary Package
- Career Growth and development opportunities with a fun & friendly team
- Through our Employee Assistance Program (EAP) you'll have access to professional and confidential counselling and support services
You're not expected to have 100% of the skills listed above, we want you to grow and mature with the rest of the organisation. If you are organised, and love multi-tasking, while working in a dynamic environment in a supportive company, then we invite you to explore this role - we would love to hear from you!
New Job Alerts
Yankees Restaurant & Bar
Experienced Bartender
Melbourne
FULL TIME & PART TIME
November 10, 2024
View Job Description
Australian Government
APS 6 - Technical Specialist - Technical Professional
Adelaide
PART TIME
November 10, 2024
View Job DescriptionLIA Painting Services
Painting
FULL TIME & PART TIME & CONTRACT
November 10, 2024
View Job Description
Looking for similar job?
Drakes Supermarkets
Casual Customer Service Cashier
Victor Harbour
CONTRACT
August 27, 2024
View Job Description
Probe CX
Customer Care Consultants - Work from Home
Wollongong
PART TIME
August 15, 2024
View Job Description
Railbookers Group
Customer Support Specialist-Australia
FULL TIME
August 20, 2024
View Job Description
See What’s New: Munro Footwear Group Job Opportunities
Munro Footwear Group
Seasonal Casual Sales Assistants | Williams Victor Harbour
CONTRACT
November 1, 2024
View Job Description
Munro Footwear Group
Customer Care Representative | Full Time
FULL TIME
October 28, 2024
View Job Description
Munro Footwear Group
Seasonal Casual Sales Assistants | Williams West Lakes
CONTRACT
October 22, 2024
View Job Description
Munro Footwear Group
Store Manager | Mathers Miranda
FULL TIME
October 20, 2024
View Job Description
Munro Footwear Group
Store Manager | Williams Tea Tree Plaza
FULL TIME
September 20, 2024
View Job DescriptionNew Job Alerts
Yankees Restaurant & Bar
Experienced Bartender
Melbourne
FULL TIME & PART TIME
November 10, 2024
View Job Description
Australian Government
APS 6 - Technical Specialist - Technical Professional
Adelaide
PART TIME
November 10, 2024
View Job DescriptionLIA Painting Services
Painting
FULL TIME & PART TIME & CONTRACT
November 10, 2024
View Job Description