Australia Job Openings
The City of Cockburn
Customer Experience Officer (px.156/24)
Perth
FULL TIME & PART TIME
September 19, 2024
- Various – Full -Time/Part -Time Opportunities
It provides its employees with generous employment conditions and highly desirable lifestyle benefits including:
- Generous superannuation (up to 15.5%)
- Professional development opportunities
- Additional 2 days of leave per year
- Free Cockburn ARC membership and wellness programs
The City of Cockburn is one of the major coastal cities in Western Australia with a growing and vibrant community of over 125,000 people and 9,300 businesses across 24 suburbs. We’re a place of diverse people, lifestyles and experiences — with everything from pristine beaches and wetlands to theme parks and world-class recreation facilities.
We’re a place of opportunity for professionals and we’re focused on delivering for our community.
About the Position
As the City’s first point of contact, the Customer Experience Team are responsible for providing the community with information on the City’s diverse range of services.
A key responsibility of this role is the delivery of outstanding customer service to both internal and external customers in accordance with the City’s Customer Service Charter, Council Policies and Procedures.
The position is integral to the effective operation of the centralised customer contact centre and customer service desk and involves a variety and high volume of administration duties involved with processing information and service requests.
About YOU
If you enjoy providing outstanding customer service and have previous experience working in a fast-paced contact centre or med-large call centre, then this is the role is for you.
You enjoy collaborating with others, work well independently, and have a curiosity to learn. You’ll do great here if you are an excellent communicator who gets a sense of achievement out of being part of a bigger picture and helping people.
In addition, the successful applicant/s will possess the following;
- Demonstrated experience in a customer service and inbound contact centre environment.
- Experience of cash handling and reconciliation procedures.
- Highly developed Customer Service, conflict resolution and interpersonal skills.
- Excellent verbal and written communication skills, including a professional and pleasant telephone manner.
- Previous experience in Local Government will be highly regarded.
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