Customer Relations Consultant

Job Description

• Entry level opportunity for committed customer service super stars seeking a long-term career in financial services
• Full time paid training provided
• Permanent role based in the CBD

How will I help?
As a Customer Relations Consultant within BT, you will thrive on being able to assist a diverse range of customers with their superannuation while tackling complex and interesting problems. You will be working in a high energy environment, that is highly structured, monitored and collaborative.

This Barangaroo based contact centre role operates on a Monday to Friday rotating roster between 8:00am and 8:00pm .

What's in it for me?
As part of the Westpac Group, you will be able to have access to some of the best banking, wealth, and insurance benefits. At BT we commit to helping team members take their careers as far as possible. You will be entitled to a suite of online learning, continuous training modules and career planning tools to grow with us in an inclusive atmosphere, where life-long friendships can be made.

What do I need?
We are on the lookout for committed customer service super stars, who are looking to expand their career into superannuation, no previous superannuation experience necessary. To take full advantage of our full-time paid training and development, you'll only need the following:

• Strong customer service experience, such as retail, hospitality, telco, or any customer service industry
• Ability to commute to Barangaroo for full time work, on a 5 day a week rotating, Monday to Friday roster between 8:00am and 8:00pm
• Strong customer focused mindset and experience supporting customers and their escalations through empathy, creative problem solving and ownership
• Must be confident in dealing with high call volumes with the maturity to work from home if required (subject to business needs)
• Must be able to work independently and as part of a team
• Strong written and verbal communication skills
• Computer and technology literate with an eye for detail and ability to proficiently multi-task

What's it like to work there?
BT is one of Australia's leading wealth management brands. As part of Westpac Group, BT has been helping Australians build and protect their wealth since 1969. We provide investment and superannuation solutions to help you prepare for today and tomorrow. We aim to provide a dynamic, supportive, friendly environment and culture for all.

We have a drive for success and offer genuine career growth and development opportunities for committed team members looking for a career in financial services. BT Customer Relations is a fun and fast paced environment with an award winning office located in Barangaroo. You will thrive in an office-based corporate environment, and this will be your home base but you will need the self-leadership and maturity to work from home if it is required (subject to business needs).

How do I apply?

Start here. Just click on the APPLY or button.

At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au

Job ID 300002430487933