Australia Job Openings

Transport and Main Roads

Customer Service Advisor (Cross-Channel)

November 8, 2024

You have the opportunity to join the Queensland Public sector in a position of trust where you will contribute to better outcomes for Queenslanders by implementing the policies, priorities, services or programs of the elected government. In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels; and support the development of customer service functions by piloting initiatives to improve the customer service experience. As a Customer Service Advisor, you will use your ability, knowledge and experience to:

  • Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
  • Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels
  • Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example, collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
  • Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialist and locations, where appropriate.
  • Provide services for agencies that the department has established service agreements with and in turn monitor the quality of products and services provided by these Queensland Government agencies and report on problems/solutions.
  • Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
  • Exercise discretion to suggest improvements to customer service delivery processes and tools and support corporate change.
  • Contribute to ensuring the integrity and accuracy of information through reviewing and authorising transactions to confirm that quality assurance requirements have been met, and transactions have been processed accurately and in accordance with T MR policies and procedures.
  • In the circumstances where the Senior Advisor (Customer Service) is absent for a limited period of time you may be asked to supervise the operations of a customer service centre.
This position reports to the Senior Advisor and has no direct reports
Applications will remain current for 12 months.
Job Ad Reference: QLD/602959/24
Closing Date: Friday, 22 November 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.
New Job Alerts
Spendless Shoes

RETAIL ASSISTANT MANAGER PART-TIME

PART TIME

November 19, 2024

View Job Description
Beacon Lighting

Full Time Lighting Designer / Sales Associate

Claremont

FULL TIME

November 19, 2024

View Job Description
KBR

Combat Systems Engineer

Matraville

FULL TIME

November 19, 2024

View Job Description
Epworth Healthcare

Senior Mental Health Intake Clinician - Psych / OT / SW / Mental Health Nursing

Camberwell

CONTRACT

November 19, 2024

View Job Description
Eastern Health

Clinical Risk Manager Medication Safety & Senior Pharmacist QUM

Box Hill

FULL TIME

November 19, 2024

View Job Description
Outscal Technologies

Pre-Sales Engineer

Victoria

November 19, 2024

View Job Description
Eastern Health

Deputy Clinical Director Spectrum

Richmond

FULL TIME

November 19, 2024

View Job Description
Looking for similar job?
Crown Equipment

Customer Experience Representative

Smithfield

FULL TIME

September 23, 2024

View Job Description
Amazon Web Services Australia Pty Ltd

Customer Solution Manager, Financial Services

Sydney

FULL TIME

September 23, 2024

View Job Description
Repco

Customer Development Manager Repco - Mildura Region

Mildura

FULL TIME

September 23, 2024

View Job Description
Assetlink

Customer Service Member

North Ryde

PART TIME

September 22, 2024

View Job Description
Jacobs

Customer Furnished Services

Newcastle

FULL TIME

September 22, 2024

View Job Description
CAVOS PRODUCTS

Customer Service Officer Padstow

Padstow

FULL TIME & PART TIME & CONTRACT

September 22, 2024

View Job Description
See What’s New: Transport and Main Roads Job Opportunities
Transport and Main Roads

Digital Identity Policy Lead

Brisbane

November 8, 2024

View Job Description
Transport and Main Roads

Customer Service Advisor (Cross-Channel)

November 8, 2024

View Job Description
Transport and Main Roads

Program Officer (Procurement)

Townsville

November 8, 2024

View Job Description
Transport and Main Roads

Senior Human Resources Advisor

Brisbane

FULL TIME

November 8, 2024

View Job Description
Transport and Main Roads

Senior Policy Advisor

Brisbane

November 4, 2024

View Job Description
View More Jobs by Transport and Main Roads
New Job Alerts
Spendless Shoes

RETAIL ASSISTANT MANAGER PART-TIME

PART TIME

November 19, 2024

View Job Description
Beacon Lighting

Full Time Lighting Designer / Sales Associate

Claremont

FULL TIME

November 19, 2024

View Job Description
KBR

Combat Systems Engineer

Matraville

FULL TIME

November 19, 2024

View Job Description
Epworth Healthcare

Senior Mental Health Intake Clinician - Psych / OT / SW / Mental Health Nursing

Camberwell

CONTRACT

November 19, 2024

View Job Description
Eastern Health

Clinical Risk Manager Medication Safety & Senior Pharmacist QUM

Box Hill

FULL TIME

November 19, 2024

View Job Description
Outscal Technologies

Pre-Sales Engineer

Victoria

November 19, 2024

View Job Description
Eastern Health

Deputy Clinical Director Spectrum

Richmond

FULL TIME

November 19, 2024

View Job Description