Customer Service Assistant

• Help spread the message and values of Australia’s most reputable charity!

• Casual positions available on a flexible rotating roster Monday – Sunday.

• Join our team in the state-of-the-art Alice Springs Tourist Facility!

About the Royal Flying Doctor Service South Australia & Northern Territory (RFDS SA/NT)
We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural, and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive, and better-connected health service provider for all Australians.
Watch stories about our people, patients and the communities we serve at finestcare.com.au
About this Opportunity
Our Alice Springs Tourist Facilities provides an opportunity for the public to learn about the history, staff, and patients of the Royal Flying Doctor Service and their heroic stories, in a technology driven and interactive environment.
As a Customer Service Assistant, you will be responsible for providing an outstanding customer experience in the way you greet, welcome, and guide visitors throughout the Tourist Facility.
We believe our people – all of our people – keep the Royal Flying Doctor Service flying.
In this role, you will be motivated to:

• Assist and host tourist groups through the facility.
• Facilitate school visits, educational and local community events and activities.
• Manage advanced bookings with a quality customer service focus.
• Assist with stock control, pricing, storage and displaying of merchandise, as well as stocktake duties as required.
• Complete point of sale RFDS SA/NT merchandise purchases and provide a positive, lasting experience for all visitors.
• Assist with keeping the Tourist Facility clean and tidy.

About You
To be considered for this role you require:

• A bright and enthusiastic personality.
• Outstanding interpersonal skills and an ability to speak confidently to groups.
• Previous retail sales and point of sale/cash handling experience.
• Exceptional customer service and organisational skills.
• A high level of integrity, punctuality, and reliability.
• Previous experience in the Tourism Industry is preferred but not essential.
• Flexibility to work a roster Monday to Sunday with hours varying between 8:45AM– 5:15PM (weekend work and public holiday work may be required).

Our Benefits
As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. RFDS SA/NT offers a supportive environment where our people are valued, and professional development is encouraged.
Our people receive the following benefits:

• Employee Values Awards.

• Reward and Recognition program.

• Employee Assistance Program.

• Comprehensive orientation program for new starters.

• Learning management system, and;

• Generous annual salary packaging options to reduce your taxable income including:

o Salary packaging up to $15,899 per year towards loans, rent and bills.
o Salary packaging of an additional $2,650 per year towards a meal and entertainment card.

Further Information
To access the Position Description, please click here.

For a confidential discussion in relation to the position, please contact Bek Garret, Tourism Manager NT on 0429 870 117.
Please note that we are unable to accept late applications, or applications submitted via email.

The RFDS SA/NT has mandatory vaccination requirements. Please contact us if you would like to know more.

Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible!
The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.