Australia Job Openings
STARTEK
Customer Service Consultant L1
PART TIME
October 6, 2024
We are seeking an exceptional Customer Service Consultant to join our dynamic team at Startek’s Ambulance Victoria Campaign. This full-time role is integral in providing high-quality customer service and support to our valued Ambulance Victoria membership base. As a Customer Service Consultant, you will be the voice of Ambulance Victoria, delivering exceptional experiences and outcomes for our customers.
Details you need to know
- Start Date: Monday, 21st October, 2024
- Rotating Roster: Monday to Friday, 8:00am to 8:00pm and Saturday, 9:00am to 5:00pm
- Permanent 35hr Part Time Contracts with Startek -Ambulance Victoria - guaranteeing 35 paid hours per week
- Permanent Pay Rate of $25.80 plus super & leave & benefits
- All offers will be subject to the clearance of a Police Check which we will perform
- Respond to enquiries form the public providing professional and empathetic customer service through a variety of channels
- Make Outbound Retention calls to existing members
- Provide accurate information and guidance to callers on Ambulance Victoria services and processes
- Escalate complex enquiries to the appropriate team or department
- Maintain detailed records and documentation of all customer interactions
- Identify opportunities to improve customer experience and contribute to process improvements
- Adhere to all relevant policies, procedures and compliance requirements
- Previous experience in a customer service or call centre environment, preferably within an administrative or insurance-based sector
- Excellent communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner
- Strong problem-solving and decision-making abilities to handle complex enquiries
- Demonstrated resilience and the ability to work calmly under pressure
- Experienced in using CRM systems and technology to deliver efficient customer service
- A genuine passion for delivering exceptional customer experiences
- Competitive salary and benefits package
- Opportunities for Hybrid working model arrangements depending on competency
- Opportunities for ongoing training and career development
- Supportive and collaborative team environment
- Access to employee assistance programs and wellbeing initiatives
Startek Australia is a leading provider of customer experience solutions, with a strong focus on delivering exceptional outcomes for our clients and their customers. As a trusted partner of Ambulance Victoria, we are committed to supporting their critical role in the community. Join our team and be a part of something truly meaningful.
Apply now for this exciting opportunity to make a difference as an Ambulance Victoria Customer Service Consultant with Startek Australia.
PLEASE ENSURE YOUR EMAIL UPLOAD IS IN PDF or DOCX FORMAT
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