Australia Job Openings
Om Packaging
Customer Service Manager (CSM)
FULL TIME
October 12, 2024
We seek for a person who has an extensive experience and knowledge in strategic customer relationship management; and the work required will be as follows:
· Manage customer service staff to ensure they are motivated and have the knowledge and skills needed to perform their roles effectively
· Develop and review customer relations policies, programs and procedures concerning customer relations and goods and services provided
· Plan, put into place and manage after-sales services, and continually improve these services
· Talk to other staff within other organizational units, and to service agents and customers to identify and respond to issues and expectations
· Ensure the organization complies with established product and service quality standards
· Identify, qualify, develop and present propositions/solutions that meet and/or exceed the needs of the customer.
· Strategically assess accounts and develop new revenue streams based on customer requirements
· Implementing CRM (Customer Relationship Management) software to ensure that all staffs are connected, so feedbacks or communication can be received in time to ensure customer satisfaction.
Requirements:
· Bachelor Degree Qualification.
· Minimum 2 years experience in Customer Service Management.
· Good communication and interpersonal skills
· Able to work as part of a team, friendly, helpful and patient. Able to project a professional manner at all times
· Able to remain calm in stressful situations
Kindly email your resume at: uvpatel@ompackaging.com.au
Only Shortlisted candidates will be contacted.
Job Type: Full-time
Pay: $75,000.00 – $80,000.00 per year
Schedule:
- 8 hour shift
- Performance bonus
- Australia (Preferred)
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