Australia Job Openings

Serco

Customer Service Officer

FULL TIME

October 11, 2024

Fantastic career development opportunities within a tight knit team
A full time opportunity, providing excellent customer service
Great employee benefits, including many discounts and fitness passport

Provide exceptional customer support at Fiona Stanley Hospital
Join a dynamic team dedicated to patient and staff satisfaction
Develop your skills in a supportive healthcare environment

Customer Service Officer - Fiona Stanley Hospital
Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

Competitive salary and benefits package
Opportunities for professional development and career progression
Supportive and collaborative working environment
Employee assistance programs for wellbeing and mental health
Comprehensive training in customer service within healthcare settings

Make an impact at Serco
As a Customer Service Officer at Fiona Stanley Hospital, you will be the first point of contact for patients, staff, and visitors, providing essential support through phone and email communications. You’ll manage and resolve a variety of requests with accuracy and empathy, contributing to a positive hospital experience. This role requires excellent communication skills, attention to detail, and the ability to stay calm under pressure, especially during emergency situations.
As a Customer Service Officer in the Helpdesk and Communications team, you’ll make a positive impact by:

Handling and actioning service requests with a focus on customer satisfaction
Responding to hospital emergencies in a prompt and efficient manner
Maintaining accurate records of interactions and following policies for data management
Collaborating with hospital staff and service teams to ensure seamless service delivery
Building strong relationships with patients, staff, and external stakeholders

Serco is a place for you
You are customer-focused and thrive in environments where you can make a difference. You enjoy problem-solving and are able to manage multiple tasks effectively. Your calm and professional approach to communication helps create a welcoming and supportive atmosphere.
To be successful in this role you’ll have:

Strong customer service skills, with experience in a customer-oriented environment
Excellent verbal and written communication abilities
High attention to detail and the ability to stay composed in emergency situations
Experience in healthcare or a call centre environment is an advantage
Proficiency with Microsoft Office applications and data management systems

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.
As a fast-growing and successful global company, Serco’s services span across the areas of justice, immigration, defence, space, customer services, health, and urban mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.
Please note:

This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a Federal Police Check, is a key part of the selection process for this role.
Our team members in this role must be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our team. Please take this requirement into account when applying.

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.
Impact a better future at Serco.

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