Customer Service Officer

Main Duties and Responsibilities:

• Reviewing, clarifying & processing sales orders
• Customer liaison & support (phone and email) of a non-technical nature
• Invoicing & generation of dispatch documents
• Registration of Hearing Aid orders into and out of the database
• Notifying customers of production/repairs updates
• Generation of proforma invoices when required
• Generation of credit notes
• Mail outs and other assistance to the Sales and Marketing Department as required

To be considered for this role you will need to possess the following:

• Excellent communication skills both written & verbal
• Experience working with a high-volume call desk
• Comfortable working in a fast-pace environment
• Strong attention to detail
• Ability to deal with people at all levels
• Positive attitude and Flexible approach
• Patience and compassion
• Strong computer skills
• Sound knowledge of MS office products
• Strong prioritisation, time management and organisational skills
• Ability to problem solve and make decisions
• Ability to work autonomously and within a team

What’s in it for you:

• Permanent, Fulltime, Office
• Be a part of fast-growing global business that offers best in class hearing care
• My Rewards program – a program that offers discounts to more than 300 retailers and services across Australia.
• Wellbeing centre – an online platform that offers a countless number of online workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life
• Employee Assistance Program
• Birthday and Christmas gifts

About Demant