Customer Service Specialist

Job Description

• Permanent full-time role available at Bank SA's Victor Harbor branch!
• Enhance your career with a bank that serves one in four South Australians
• Bring your customer service and sales experience to a dynamic role in Banking and Finance!
• Work as part of a highly-engaged team of Bankers

As one of South Australia's largest employers, we consider it our mission to make sure our employees are as passionate about helping South Australia reach its full potential as we are. That's why we're looking for locals who love supporting other locals, love their state, and want to make a great career right here in SA! We have a superb opportunity for a Customer Service Specialist to join us at our Victor Harbor branch!

As a Customer Service Specialist with Bank SA, you will ultimately help our customers make the most of their money and achieve their financial goals! You will do this through:

• Customer Engagement: Deliver exceptional service by understanding individual customer needs and offering personalised financial solutions
• Sales Focus: Drive sales by referring customers to our home loan and business banking specialists and identify new leads across wealth, insurance, home loans, and small business lending.
• Relationship Building: Build and maintain strong relationships with customers both in-branch and over the phone to support their current needs and uncover their future financial goals

What will I need to succeed?

• Customer-Facing Sales Experience: Demonstrated experience in a sales role where engaging with customers is key to your success
• Customer-Centric: Demonstrate a genuine commitment to meeting customer needs and delivering exceptional service
• Proven Performance: you meet and exceed performance targets with an uncompromising commitment to delivering an exceptional customer service
• Team-Player: you collaborate seamlessly with your team to achieve shared goals
• Numerical and Technical Skills: you are comfortable working with numbers and adept at navigating multiple systems
• Self-Motivation: you have a strong drive to achieve targets and anticipate opportunities

No banking experience? No problem. At Bank SA, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us!

What's in it for me?

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What is it like to work here?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

How do I apply?

Start here. Just click on the APPLY or button.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au

Job ID 300002224454876