Australia Job Openings

McLean Care

Customer Success Coordinator

Brisbane

PART TIME & CONTRACT

October 12, 2024

12-month Fixed Term Contract
Part Time 30 hours per week, you choose your days 4 or 5?

Are you passionate about making a meaningful difference in clinical excellence anywhere, anytime? Our bespoke virtual clinic is experiencing significant growth across Australia and is significantly impactful in regional and rural Australia where there is a known clinic gap. Our clients are ready to have a Customer Success Coordinator partner with them to harness the benefits of i Age Health.

The Company
i Age Health is an innovative solution developed by Clinicians in Aged Care, who recognised rural communities fail to have adequate access to multidisciplinary clinical care in a timely manner. Our platform has been designed to harness the latest technological advances and tools to improve access to such crucial health services for older Australians living in regional, rural and remote communities.

With diagnostic tools offering live data to clinicians, this role enables you to provide professional care advice from anywhere, at any time. Our Clinicians and Allied Health professionals work on rotating rosters to support a 24/7 service model. Due to the demand of i Age Health, our team is expanding, and we are welcoming new professionals to be a part of the solution elderly residents need in our rural communities.

About the Role
Reporting to the CEO the Client Success Coordinator ensures that clients achieve their goals in using the innovative digital healthcare service - i Age Health. You will build strong relationships, provide support and offer strategic guidance to maximise client satisfaction, optimise the utilisation of i Age Health services and ultimately drive positive rates of client retention.

The key to your success is clearly understanding and interpreting customer requirements and their business, providing practical product information and account development resulting in new sales as well as retaining and supporting the existing client base. You will be responsible for understanding the value points that matter to clients within your remit to enable the best possible outcomes for them; problem-solving, onboarding and working collaboratively to advocate for client’s needs to ensure a seamless end-to-end client experience and enhanced overall success and growth for the i Age Health solution.

About You:
Essential

Understanding of telehealth or virtual care industry and healthcare trends
Higher Education Qualifications in Healthcare Management, Business, Commerce, Information Technology and/or a related filed
2+ years demonstrated experience in Customer Success and/or Customer Retention
Excellent Communication and interpersonal skills, with the ability to build and maintain strong relationships
Solid grounding in selling skills – consultative selling, solution selling, negotiation, closing
Exceptional problem-solving skills and critical thinking abilities, with a proactive and solution-orientated approach
Ability to manage multiple clients and projects simultaneously while maintaining a high level of attention to detail
Ability to quickly build rapport and maintain strong relationships with clients.
Possess strong technical skills and the ability to quickly learn and adapt to new systems, tools, and software used within the aged care sector
Advanced level of computer literacy including; Microsoft Suite, CRMs, Project Planning Tools & Reporting Capabilities
Understanding of the aged care sector, including regulations, client needs, and the challenges faced by both clients and service providers.
Ability to meet and exceed performance and/ or sales targets
Ability to travel at short notice to meet your clients and business needs
Current unrestricted driver’s license.

Desirable

Bachelor of Nursing and/or Allied Health Qualifications a bonus, but not essential

What’s in it for you:

Competitive salary + super + NFP employee perks
Salary packaging (up to $18,900 net) to increase your take home pay
Travel throughout regional Australia, connecting with communities that need you the most
Access to Blue Light Card (Retail Discounts)
Employee Assistance Program (EAP)
Free Influenza Program
Access to Scholarship Programs & Professional Development
See our website for more information on the benefits Mc Lean Care employees have access to Rewards & Benefits for our people | Mc Lean Care

Mc Lean Care is passionate about creating an inclusive workplace that promotes the right to feel safe, be valued and heard. Creating a culture that celebrates the diverse voices of our people which connects us closer to our residents, clients and the communities we serve, because we believe change starts with us.

New Job Alerts

Eastern Health

Clinical Risk Manager Medication Safety & Senior Pharmacist QUM

Box Hill

FULL TIME

November 19, 2024

View Job Description

Eastern Health

Deputy Clinical Director Spectrum

Richmond

FULL TIME

November 19, 2024

View Job Description

Outscal Technologies

Essendon

FULL TIME & PART TIME

November 19, 2024

View Job Description

Squarespace

Customer Support Associate (Remote)

FULL TIME

August 21, 2024

View Job Description

Fisher & Paykel Healthcare

Customer Care Representative

August 15, 2024

View Job Description

McLean Care

Home Care Employee & Domestic Assistants

October 28, 2024

View Job Description

McLean Care

Domestic Assistants

Occupational Therapist

FULL TIME

November 19, 2024

View Job Description