Customer Support Officer – Port Macquarie

• Help provide the latest best practice services for anyone who needs it
• Gain skills with Australia’s largest provider of government-funded hearing care
• Enjoy a nine-day fortnight and other flexible work arrangements
• Location: Port Macquarie, New South Wales, Australia

Want to improve the lives of Australians, no matter who they are?
Join us and build a career and future you’ll be proud of.

It matters more at Hearing Australia
Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

Your opportunity
As a Customer Support Officer, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:

• Providing an exceptional customer experience where customer needs are understood, appropriate services offered, and client questions are answered
• Undertake outbound call activities focusing on segmented client groups
• Contact existing clients by telephone to discuss their hearing needs and book them into an appointment. Negotiate a future contact point for customers not currently ready to make an appointment
• Develop brand awareness of Hearing Australia’s products by actively marketing Hearing Australia through phone contact with clients and prospective clients
• Appointment programming - Book clients into a scheduled appointment diary and provide details to clients of appointment particulars (time, location)
• Performing accurate and comprehensive client database and record keeping activities
• Record detailed client responses to the campaign, product or service offered
• Ensuring compliance with all relevant privacy, health data and security legislation

What you’ll bring
We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring

• Previous experience in a customer service role
• Competent computer skills
• Understanding of administration processes
• Excellent verbal communication skills
• Willingness to learn and develop skills and knowledge
• Positive attitude
• Listening ability
• Proficiency in standard computer applications
• Prior knowledge/experience in Customer Service or services sector highly advantageous
• Previous experience in sales, customer service or in a Call Centre – desirable but not essential

What matters most? It’s simple – your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia? There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about:

• How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something

• Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special

• Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it, and building an organisation where everyone can thrive.

What does that mean for you?
As Customer Support Officer, you’ll know that every day, your work is helping children and adults who need us. Just ask Ebonie one of our dedicated Customer Support Officer about why they choose to work with us:
“I think care is why most of us come to work. It’s knowing we can do our bit to make life a little easier for our clients.”

You’ll also enjoy a range of benefits, including:

• Additional 2 rostered days off each month for our full-time team members
• Attractive salary package includes a generous 15.4% superannuation
• Flexible work arrangement opportunities to support work, personal and family

Let’s create the gold standard of hearing care

We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver’s licence and must have rights to work in Australia.
Hearing Australia is an Equal Opportunity Employer and embraced diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.
We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.
We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.