Australia Job Openings
Allianz Australia
Dispute resolution Specialist
Melbourne
FULL TIME
September 4, 2024
- To conduct the review of disputes to ensure the decision is technically sound.
- Effectively provide a strategy on how to best progress the dispute.
- Proactively engage with employers, the Workplace Injury Commission (WIC) and employee representatives to facilitate the early resolution of disputes.
- Formally represent Allianz at conciliation conferences in accordance with Work Safe and AAL policies and procedures.
- Ensure dispute resolution practices are in accordance with the requirements of Allianz/Work Safe licence agreement.
- Ensure systems are updated with initial reviews, pre-conciliation reviews and outcomes within set timeframes.
- Provide superior customer service to all parties.
- Identify skill gaps in technical and legal matters and provide input on training needs in conjunction with the team manager so learnings can be shared with claim teams. Attend the monthly Technical & Legal Management Meeting to ensure appropriate feedback is provided to improve capability and the sustainability of notices.
- Minimum of 2 years’ experience as a Technical Manager, Eligibility Officer or Senior Case Manager
- Experience in the workers compensation scheme, in particular Case Management, Eligibility and/or Technical Management
- A Tertiary qualification in Law (desirable but not essential)
- Strong working knowledge of the Workplace Injury Rehabilitation and Compensation Act 2013 and the Work Cover scheme
- Strong organisational, stakeholder management, interpersonal and communication skills
- Excellent attention to detail and time management skills
- Learning is not left to chance - you'll be exposed to a structured learning and induction program, ongoing coaching from your manager, given access to hundreds of courses through Linked In Learning, plus we are making huge investment into external study and training
- What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life
- Be excited to be part of a company that is making a positive impact at scale
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.
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