Job Number 24163573
Job Category Rooms & Guest Services Operations
Location Sheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Company
Sheraton Grand Mirage Port Douglas is proudly part of the Marriott International Group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, and 31 brands, you’ll find us in your neighborhood and in more than 138 countries across the globe. Learn more about our company www.Marriott.com Find Your World.™
Location
This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises 295 guest rooms, suites and boutique self-contained villas.
Department
An exciting opportunity has become available to join our Front Office Management team. We are seeking an experienced and motivated Duty Manager to lead daily Front Office operations. Reporting directly to the Front Office Manager.
Responsibilities include and are not limited to:

• Seeking out and delivering upon opportunities to deliver outstanding service to exceed guest needs and enhance guest satisfaction.
• Coordinating the Front Office daily operations including working effectively alongside other teams within the resort to deliver guest requirements
• Deliver team training and continually look for opportunities to engage, motivate and improve team skills
• Calmly and professionally take the leadership role in emergency situations including senior management and assist in investigations in all matters pertaining to safety, security and emergency situations
• Undertake hotel inspections identifying areas for improvement and implementing plans to achieve this
• Ensure accuracy in guest billing

To be successful in this position you will need to possess the following minimum requirements:

• Experience in an International standard 4 or 5 star Hotel (desirable)
• Demonstrated experience in leading and motivating a team
• Proven ability to deliver over and above guest needs
• High School certificate or equivalent qualification.
• Tertiary Qualification (desirable)
• Team oriented and eye for detail.

Enjoy the benefits of unlimited career opportunities, Free on-site car parking, Uniforms provided and laundered, discounted meals, active Social Club, exceptionally generous accommodation discounts at our 5 star International Hotels and Resorts Worldwide. Working for Sheraton is so much more than just a job, it’s a lifestyle. Be your best. Grow your career with Marriott, where you don’t just work–you belong.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.