Job no: 500429
Work type: Part time
Location: Hobart
Categories: Administration

Exams Coordinator (AMEB Tasmania)

• Responsible for administering exams for AMEB Tasmania while delivering support and effective communication.
• Collaborate with and be a valued member of the outstanding AMEB team
• Fixed-term, part-time (0.6 FTE) position, until June 2027, based in Hobart

The context
The Exams Coordinator (AMEB Tasmania), located at the School of Creative Arts and Media within the University’s College of Arts, Law, and Education, reports to and works as a member of the AMEB Tasmania team through a strategic agreement between the University and the Australian Music Examination Board (AMEB).
AMEB presents an Australia-wide system of exams and supportive publications in the fields of music, speech and drama, and dance, with accreditation based on nationally recognised levels of achievement. AMEB is the most widely used music and speech assessment system in Australia and its mission is to support quality arts education.
About the opportunity
The role is an important ambassador for the AMEB brand through customer service, organisation, and communication. As the first point of contact for customer service enquiries, the incumbent must demonstrate excellent communication skills, including the ability to interact and engage with a wide variety of stakeholders.
Exams are AMEB’s core business and the Exams Coordinator is a highly organised and computer-savvy individual who is responsible for the creation, coordination, and integrity of all exam schedules. The incumbent must demonstrate a values-based, well organised, professional attitude in all aspects of the role. The Exams Coordinator balances day-to-day activities with longer term due dates, and approaches work in a timely, efficient, resourceful, and caring manner. Occasional out of hours work to provide support at events and exams is a requirement of the role.
What you’ll do:

• Coordinate the annual delivery of exams.
• Respond to customer enquiries and ensure exceptional customer service and solution-base resolution are delivered for AMEB customers.
• Maintain records and systems, with a strong focus on continuous improvement.
• Ensure compliance with customer service policy and procedures.
• Provide administrative support, where required, to the State Manager and State Committee.

What we’re looking for:

• Sound computer literacy and ability, experience working with database application systems, and the ability to quickly learn new or bespoke digital applications.
• Demonstrated experience working in a customer service, reception, or administration role, and particularly the ability to actively listen, trouble shoot issues, explain information clearly and patiently, navigate conversations with customers where English is not their first language, and assist customers who are not computer literate.
• Excellent organisational, time management, and problem-solving skills, with the ability to prioritise multiple and competing tasks and deliver to agreed deadlines in a calm and efficient manner.
• Ability to work effectively autonomously, and as a member of a team.
• Moderate understanding of music performance, written music, and music theory.

Salary details
Appointment to this role will be at HEO 4 and will have a total remuneration package of up to $88,479 comprising base salary within the range of $71,387 to $75,623 pro rata plus 17% superannuation.
How to Apply

• To apply online, please provide your resume; responses to the success criteria; and cover letter outlining your suitability and motivation for the role.
• For further information about this position, please contact Michelle Forbes, State Manager (AMEB Tasmania), michelle.forbes@utas.edu.au or 03 6226 7317.
• Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.

Please refer to the attached Position Description Below for full details. Please note that all applications MUST be submitted via the UTAS portal (link above). Applications that do not include all information requested will not be considered.

Applications close Monday, 11 November 2024, 11.55pm
To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role.