Experience Design Manager

About Cbus
Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

About the role

CBUS super has a brand-new role as part of our Member & Employer Experience team. In your role as Experience Design Manager, you will be a custodian of the member experience and ultimately work to streamline, improve, and digitise our member experience. This is a craft and people leadership role and will excite somebody who wishes to lead a team of designers but remain hands-on in delivering outcomes for our members.

As the Experience Designer Manager, you will partner and collaborate with business areas across service, operations, marketing and engineering to develop UX strategies, set design standards and guidelines, and lead the Experience Design across the domain. You will lead, coach and mentor a team of designers to develop skills, improve the design process and achieve member-centric goals for the fund.

As a craft leader you will ensure a human-centred approach is applied when creating best-in-class, easy, personalised and accessible experiences leveraging member feedback. This role will manage the quality of design deliverables, drive the process of user testing and research and build a deep understanding of the service experience and drive design innovation by staying abreast of emerging trends and technologies.

This is a fantastic opportunity to enhance your career within CX, in an industry-leading superfund. You will help shape the future of our member experience and be pivotal in our ability to attract and retain members.

About you
You are an expert in all things related to UX/UI design and have additional experience in CX/ Service Design. Your exceptional experience managing cross-functional design teams, designing and delivering customer journeys/service blueprints, prototypes and detailed designs will be pivotal to supporting the execution of prioritised initiatives.

Ideally, you will have a strong portfolio of successfully delivered projects. Perhaps you have come from a product design background, or have worked in a consultancy or digital agency? Core competencies are important to us, but diversity of experience is also important. We value expertise and ideas from different backgrounds and industries.

You will also have extensive experience setting up design processes, tools (for example Figma), design systems and working in Agile. Your demonstrable expertise in guiding senior stakeholders on all things experience, advising on strategic initiatives and contributing to overall organisational strategy will be essential in this role.

Belong at Cbus
We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.

We're keen to hear from you
If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via careers@cbussuper.com.au Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website, cbussuper.com.au/careers

Applications Close: 19 September 2024 Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.

Job ID 4274048