• Work from home | Flexible working arrangements
• Excellent remuneration rates | Bonus incentive structure on offer!
• Never the same day twice!

Procare's Factual Investigation Division are seeking motivated Factual Investigators, Lawyers, Paralegals, Insurance Claims Officers and Investigation Enthusiasts to join our team!

As a Factual Investigator conducting Workers Compensation or CTP Investigations, your day will be varied & flexible. Being regularly on the road for investigation interviews & scene assessments means you have the flexibility to work from home or from one of Procare’s offices, including Parramatta, Penrith, Macquarie Park, Alexandria or Sydney CBD.

We are seeking contractors with all levels of investigation experience, and those seeking casual or permanent employment.

The Role:

• Attend upon employers, client sites or accident locations, predominantly within your region (or further across regional NSW if desired);
• Interview appropriate key parties taking statements, collate relevant evidence, perform scene inspections & gather documents;
• Produce detailed and accurate reports in a timely manner (or have your reports written);
• Maintain effective and appropriate communication with our amazing support team and clients as required; and
• Enjoy a varied day speaking with people from all walks of life!

About You:

• Have a desire to obtain (or already have) your Certificate III in Investigations;
• Have a desire to obtain (or already have) an Investigators Licence;
• Have a current and valid driver's licence and vehicle;
• May have come from a claims, insurance, legal, financial services, HR or government background;
• Possess a real interest in investigations & fraud;
• Have excellent written and verbal skills;
• Strong attention to detail with the ability to effectively communicate both written and verbally;
• Are self-motivated and able to work within strict time frames;
• Have a desire to make a career out of Insurance Claims Investigations.

What We Offer:

• Excellent remuneration & employee benefits;
• Flexible arrangements – work from home or one of our conveniently located offices!;
• A comprehensive induction and thorough training in our case management systems;
• Consistent workflow, fortnightly payment and various incentive schemes/retention bonuses;
• Thorough training and ongoing support from our dedicated investigations support team.

Why Procare?

• Genuine and friendly working culture where our people are valued;
• A genuine commitment to your work life balance;
• Incredibly interesting work and
• Social Club, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and more!

About Us:

The Procare Group is an ever-growing national business of over 25+ years. Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution. At Procare Investigations, our vision is to be the most respected national insurance investigations business in Australia with a focus on delivering high quality services for our customers through every interaction.

We value our people and know that fantastic talent is the only way to shape our future success. We’re all about building a high-performing team, where we embrace collaboration and new ways of thinking.

If you are looking to join a focused and driven team, as part of a family started company, have the drive to succeed and take pride in providing a high-quality service, we want to hear from you!

For more information, check out our website www.procareinvestigations.com.au or contact our careers team careers@procaregroup.com.au

Send in your application via the link with your CV and cover letter.

As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.