Fraud & Scam Officer - Indigenous Identified Role

Job Description

Fraud & Scam Officer - 53902 | Indigenous Identified Role

• Permanent Opportunities
• Parramatta Location
• Hybrid working model - Parramatta office + WFH
• Ongoing training and development opportunities

Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants.

How will I help?

Westpac is always on the lookout for Aboriginal and Torres Strait Islander identified job seekers to Join Our Mob.

Are you looking for a career that can really make a difference and have an impact in people's lives?

As a Fraud & Scam Officer, you will play a key role in preventing, detecting and responding to scams and frauds incidents conducted via online banking, telephone banking, over the counter transactions and mobile applications across all Westpac Group brands.

Your day-to-day duties will include but not limited to:

• Handling Inbound/outbound calls from customers who have are victims of Fraud & Scam
• Action fraud alerts with timely manner
• Create Fraud case file with relevant information for each case
• Identify and recommend continuous improvement solutions to increase customer experience.

What's in it for me?

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

• Demonstrable experience in a Fraud & Scams/anti-crime environment is essential
• Customer service in a phone-based experience preferred but not essential
• High attention to details with a curious and analytical mindset
• Experience and passion for providing consistent and superior level of customer service
• Ability to work with navigate multiple banking systems across various platforms
• Knowledge of Banking products and services

Our centre is operational 24/7 however the core hours we are seeking will be Monday to Friday 8am - 8pm. We do require you to be flexible to work outside of these hours when required.

We will provide you will 4 weeks of full time training Monday to Friday during business hours with ongoing training and support once you transition into your teams.

What's it like to work there?

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or button.

Please note there is a requirement to complete a video interview as part of this hiring process. Kindly please complete this at your earliest convenience when you receive the invitation for your application to be considered.

At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au

Reconciliation at Westpac Group

Our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples have equitable economic participation and financial wellbeing. We seek to achieve this by listening to, learning from, partnering with, and elevating Aboriginal and Torres Strait Islander voices.

At Westpac Group our aim is to help Aboriginal and Torres Strait Islander Australians succeed by valuing culture, helping Indigenous employees build meaningful careers, providing better banking experiences for our Indigenous customers, and backing Indigenous business.

Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants.

Westpac Group acknowledges the Traditional Owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past, present and future.

Job ID 300002547103151