Australia Job Openings
Delaware North
Front Office Manager, Mindil Beach Casino Resort
FULL TIME
October 26, 2024
You will ensure the efficient running of operations within the department while upholding high quality standards. Your leadership will uplift and guide an engaged guest services team that is committed to delivering exceptional guest experiences.
THE OFFICE - A vibrant casino resort set amid 30 acres of tropical gardens and located right on the beach, just a three minute drive from the CBD.
THE TEAM - We are focused on growing a team that enjoys each other's company and love creating the best work possible
TRAINING - Thanks to the Delaware North global network, we have access to thousands of online courses and resources
HOTEL/RESORT - Employees have access to hotel rooms at a discounted rate and get up to 50% off on standard rates at other properties of Delaware North in Australia
EXTRA’S - Employees are entitled to a complimentary meal every shift, complimentary parking, and generous discounts on spa treatments, dining and accommodation
- Drive high customer satisfaction by developing a team that can effectively resolve guest concerns and deliver meaningful service recovery
- Maximise revenue through strategic pricing, upselling techniques and efficient resource and labour management
- Integrate safety management into front office operations, ensuring compliance with health and safety standards
- Responsible for complaint resolution and responding to guest feedback
- Develop, execute and maintain a suite of front office operating procedures to enhance team confidence and performance
- Demonstrated experience as a Front Office Manager in a 4/5 star hotel
- Strong knowledge of hotel systems (Opera preferred) and proficiency in Microsoft Office
- Strong financial acumen and experienced in revenue management
- Ability to lead and motivate a high performing team
- Proactive approach to achieving objectives and ability to multitask
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