Australia Job Openings

Mineral Resources

IT Support Officer

Perth

FULL TIME

September 4, 2024

Perth, Western Australia, Australia

Permanent, Full time

Min Res can offer you!

ASX 50 Company - A dynamic global leader with cutting edge innovation
Our people’s wellbeing is at the forefront of our thinking, with in-house Wellness Centre including on-site Mental Health Support.
Live Your Best Life! Our benefits offer you access to deals, support and discounts to help you unlock the important things in Life – Health, Family, Recreation and Your Future with Min Res.

The Opportunity
Min Res is actively seeking an experienced IT Support Officer to offer assistance at our Service Desk Function located at Head Quarters in Osborne Park. Reporting through to the Manager, your role will require you to provide a single point of contact for the communication and coordination of Min Res IT Systems.

Identify opportunities to drive continual improvements within the Service Desk function and where applicable to the greater IT department
Maintain compliance to licensing requirements for all relevant hardware and software.
Logging, tracking, troubleshooting and resolving service requests to meet agreed Service Level Agreements (SLAs). Escalation of requests to other teams or team members when required.
Support the corporate IT environment including desktop hardware, software and all relevant applications. Build, troubleshoot, and repair computers, printers and any other associated IT equipment.
Keep the IT environment (desktops, laptops, phones) updated with their latest hardware, software and application patches.

What is required?

Strong Knowledge deploying and maintaining Windows OS and Office applications
Experienced working within a Service Desk environment managing end user requests
Exposure in the installation, testing and maintaining of hardware and software according to a standard operating environment (SOE).
Demonstrated analytical and problem solving skills, providing 1st and 2nd level of technical support
Excellent communication skill with the ability to work in a high pressure environment

About Head Office (Osborne Park)
Our headquarters at 20 Walters Drive sets a new standard for workplace wellness.
World class facilities include a café, restaurant, commercial gym, crèche and health centre. The building is targeting the Platinum WELL Standard certification, which has been achieved by only a small number of facilities worldwide.
We understand that the wellbeing of our team members is influenced by the quality of their working and living spaces, and the role that workplace design plays in the health and wellness of our people has never been more evident at
At Min Res, the future's bright. Be part of our next chapter.

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