Req ID: 77053
Department: AR Everyday Banking Executive Office
Division: Australia Retail
Location: Docklands
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Journey Expert - Change and Commercialization role is responsible for working with the Engagement & Retention lead to drive the strategic vision and roadmap across key customer lifecycle journeys that covers multiple products, portfolios and channels. The role is focused on the ‘what’ and inspires squads to achieve their shared mission by guiding them on what to work on to achieve great customer outcomes.

Ensuring that the work is strategically aligned to the tribe mission and engages with Product Owners from each product area and relevant external stakeholders to align on plans and initiatives. This role specializes in being able to turn data into insights and insights into actionable strategies for the LCM team to deliver. The successful candidate will need to have a strong grasp on data and how to make informed decisions based on interpreting various data sets whilst also being commercially sound in decision making and prioritisation.

Role Lozation: 833 Collins Street, Docklands VIC 3008
Role Type: Permanent
Work Schedule: Full Time

What will your day look like?

As a Journey Expert - Change and Commercialization, you will:
Work with the E&R Lead to develop, drive and iterate FY plans and scope key initiatives

Define and measure success outcomes/metrics

Commercial accountability for delivering on clearly defined OKRs

Define key customer segments across the EDB back book, with clearly defined “jobs to be done” to better engage these customers with revenue benefits clearly articulated

Cost / benefit analysis on key LCM initiatives

Stakeholder engagement – aligning plans and initiatives with stakeholders

Strong awareness of market trends and data insights.

Bring thought leadership, leading market best practice relevant to their Value Stream mission to innovate and drive outcomes

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

Strong analytical background – experience in cost benefit analysis / scoping large programs of work

Deep understanding of P&L drivers across EDB products

Experience in defining customer segments

Data interpreter

Future thinker/innovator

Deep expertise in your product area and a proven ability to innovate and adapt to the latest developments

Ability to galvanise diverse groups of people around a common mission

Ability to quickly grasp new content and the ability to translate this into actionable strategy

Actively connects outside and inside ANZ to leverage latest thinking, providing practical/relevant ideas, improvements and fit-for-purpose solutions

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

. You can apply for this role by visiting ANZ Careers and searching for reference number 77053.

Job Posting End Date

25/10/2024 , 11.59pm, (Melbourne Australia)