• Supporting our customers and their brokers through the loan application, approval and settlement processes via telephone and email
• Providing information on our loan products to customer applicants and their brokers
• Collecting and analysing customer financial information, including bank statements, payslips
• Calculating loan term and serviceability options with applicants and brokers
• Liaising with credit operations and payments teams to ensure loan applications meet our turn-around-times
• Making outbound calls and managing inbound calls to assist customers submit loan applications, including assisting with contract e-signatures
• Manage incoming emails
• Building and maintaining external broker and customer relationships
• Establishing and building your personal brand through providing a consistently excellent standard of service

• Previous experience working in a fast-paced telephone-based role (required)
• A proven track record of meeting and exceeding targets in a high volume environment
• Obsessed with delivering a standout customer experience
• Solid communication skills with the ability to speak appropriately with people of all levels
• Confidence in analysing financial information
• Tech savvy, inquisitive, and the ability to pick up new programmes and processes quickly
• Good knowledge of the financial services or lending industry

• Flexible and hybrid working
• $500 every year to spend on your wellbeing
• Access via WHEREFIT to discounted gym memberships, corporate discounts for wellbeing products and more!
• Generous paid parental leave to support your transition to parenthood
• Unlimited Udemy access to learn new skills
• Regular social events and awesome team offsites
• Access to our Employee Assistance Program, Uprise with up to 6 coaching sessions per year

• Courageously ask, “What if?”: We challenge the status quo, and we know that decisions that make us smarter, stronger, faster, more innovative always start with a “What if?”.
• ❤️ for the customer: Our internal and external customers are at the center of everything we do. We genuinely have their best interests at heart.
• Smarter parts together: We believe the real magic happens when we bring together the right mix of Smart Parts and work as a team.
• Be a stunning colleague: It’s not just about excelling in our roles, but also going the extra mile to make our colleagues and Wisr shine too.
• Growth over comfort: We love learning, and we always find opportunities to learn something new whether it is facing a fear or pushing through something uncomfortable to level up.