Customer Legal Services caters to a wide array of legal needs for customers of the Public Trustee. The Public Trustee acts in a representative capacity including in the capacity of Administrator for financial matters under the Guardianship and Administration Act 2000, Attorney under the Powers of Attorney Act 1998, litigation guardian for persons under a legal incapacity, personal representative of deceased estates, and trustee of a trust.
In this role you will manage the Legal Administrative Support staff within the group, providing direction, leadership, and co-ordination of the Legal Services Administrative Support group to meet the current and future legal secretarial and administrative support needs, to enable the business area to meet service demands and challenges.
Key Responsibilities (More information on the role description)

• Manage the Legal Administrative Support Group and its daily operations to ensure the effective use of resources and that established client service standards are met.
• Take responsibility for the development of quality legal administration service delivery, facilitate teamwork, and be accountable for the group's Performance Planning and Development, workload distribution, and consistent processes and procedures.
• Regularly liaise with the Managing Lawyers to set agreed outcomes on the quality of services delivered and ensure that such services are regularly monitored and evaluated.
• In conjunction with the Practice and Knowledge Manager, and the Manager, Legal Administrative Support from the other Legal Services group:
• develop and maintain office systems to ensure the most effective secretarial practices and legal secretarial controls are in place, including filing and bring up systems;
• develop and maintain office systems/procedures which assist with file velocity and the monitoring/management of time sensitive correspondence;
• ensure the ongoing currency of procedure manuals for administrative staff; and
• develop staff capabilities, including providing training in systems and procedures.

About you
You possess high-level communication skills, proven experience in leading a legal administrative support team and effective legal secretarial support. Thriving in a fast-paced environment with competing priorities, you excel at multitasking and proactively resolving issues as they arise. To excel in this role, the following attributes will be your keys to success:

• Leadership and mentorship skills
• High level of client experience and service
• Ability to operate with a high level of autonomy
• Desire to provide proactive and high-quality legal administration support
• Professionalism in handling sensitive and confidential matters
• A positive, can-do attitude with a solution-focused approach
• Meticulous attention to detail and the ability to thrive in a busy work environment.

What we offer

• A fulfilling role where your skills positively make a meaningful difference
• Dynamic work environment with diverse responsibilities
• Opportunities for personal and professional growth
• Supportive culture prioritising employee mental health and wellbeing
• Flexible work arrangements to support a work life balance

Why Join Us?
Joining the Public Trustee of Queensland means becoming part of a dedicated team committed to making a positive impact on the community. You'll work in a collaborative and supportive environment where your legal administration expertise will be highly valued. We offer opportunities for professional growth and development, and the chance to contribute meaningfully to the well-being of our clients.
How to Apply
If you are ready to take on this rewarding challenge and make a significant contribution to our team, we would love to hear from you. Apply now to become the Manager, Legal Administration Support, Customer Legal Services at the Public Trustee of Queensland.This work is licensed under a Creative Commons Attribution 3.0 Australia License.