The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland. Our purpose is 'great care every day'.
About your opportunity
Patient Services Officer / Permanent full-time
This role delivers exceptional person-centred customer service to patients, their families and the public. The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.
This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.
The successful candidate will be someone who has proven ability and can demonstrate the following

• Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
• High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
• Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
• Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
• Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
• Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.

Generous remuneration package value up to $83,097 p.a. comprising:

• Salary range of $2864.10 to $3185.10 p.f. (AO3)
• Annual leave with 17.5% loading
• 12.75% employer contribution to superannuation.

Other employment benefits may include: professional development, salary sacrificing options, shift and locality allowances, employee wellness and assistance programs, and access to corporate discounts.
Requirements

• This is a Vaccine Preventable Diseases (VPD) risk role: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, and Pertussis.
• Probation period may apply.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.
Why make the change?
Townsville University Hospital is a great place to work and Townsville itself is a great place to live - with the natural wonders of Magnetic Island a short boat ride away and Townsville being one of the main gateways to the Great Barrier Reef.
Townsville offers great cafe culture at the strand with plenty of great walking tracks around the region, It is a dynamic neighbourhood with access to a variety of top-notch educational facilities, cutting-edge medical facilities, affordable housing, distinctive retail stores, great events, and a wide range of recreation opportunities.This work is licensed under a Creative Commons Attribution 3.0 Australia License.