Create impact as a Property Assessing Specialist.

Join the largest general insurance group in Aotearoa New Zealand and Australia.

YOUR ROLE

Join our dynamic team where you'll champion exceptional customer service and collaborate seamlessly with both our customer and claims teams. You'll be the driving force behind setting clear expectations, timelines, and accountabilities, ensuring we deliver on our commitments. Your role will involve investigating, quantifying, and settling claims, negotiating settlements between insurers, repairers/suppliers, and customers, and minimizing claim costs through savvy management and negotiation techniques. You'll be at the forefront of driving cost-effective solutions, contributing to our customer advocacy and partner NPS scores by executing efficient performance routines. Working in tandem with claims case managers, supply chain, and our partner network, you'll optimize outcomes and swiftly resolve complex issues, all while constantly enhancing our assessment processes for maximum efficiency.

This is a permanent full-time opportunity with hybrid working conditions and is open to our IAG office based in Melbourne.

Applications close Friday 8 November 23.59 AEST.

ABOUT YOU

To be successful in this role, you’ll ideally meet the below criteria:

• Trade experience and knowledge
• Strong interpersonal and customer service skills
• Negotiation, verbal and written communication and influencing skills
• Ability to work autonomously
• Drivers License (company vehicle provided)
• Trade Certificate or Qualification within the Building or Construction Industry (desirable)

ABOUT US

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLi N’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience, and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

Learn more about who IAG is here.