• Maintain a consistent delivery of the AAL customer experience within claims underpinned by AAL Claims Experience Principles.
• Maintain a timely delivery of claims outcomes of a portfolio of property claims which meet or exceed the customer expectations throughout the life of a claim.
• Liaise with claimants, repairers and other internal/external stakeholders to drive timely decision making and life of claim outcomes.
• Improve property assessing performance via effective management of average property related incurred costs across internally assessed claims through appropriate use of suppliers and repairers supported by proper application of the policy terms and conditions.
• Maintain a productive work environment though appropriate planning and workflow management.

• Experience of working in a customer service role.
• Able to work collaboratively in a team environment.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
• Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.

• Competitive salary and tool-of-trade vehicle.
• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.