Australia Job Openings
Kennards Hire
Quoting Specialist
Clayton North
August 29, 2024
Customer Service Specialist - Quotes
Clayton, VIC
With Kennards Hire You Can
As a company that’s been around since 1948, we know what matters most: family and it’s at the heart of everything we do. We’re the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We’re committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we’re all focused on delivering what we say we will do – make our customers’ jobs easy.
About the role
As the Customer Service Specialist - Quotes, your main priority is to recommend, source and quote on equipment hire solutions for our customer that have been referred or allocated as a priority account by our branches, distribution centres, business development and the local support branch teams.
The role aims to build long term relationships by educating customers on the products and services we offer, recommending the best solution to meet their needs and resolving any hire or account issues or queries
Responsibilities;
About you
Join our team
You can always tell someone who works at Kennards Hire. They're well-rounded, fair-dinkum and damn good at what they do. Once you walk through our door, we’ll back you all the way with the tools and resources you’ll need to succeed. You’ll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.
There’s also a great range of employee benefits and rewards on offer including:
So, whether you’re starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.
Clayton, VIC
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We're ANZ's largest family-owned equipment hire company & still growing
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Collaborative Culture: Thrive on teamwork, tackle challenges, succeed together
- Continuous Growth: Embrace learning, develop & empower your career
With Kennards Hire You Can
As a company that’s been around since 1948, we know what matters most: family and it’s at the heart of everything we do. We’re the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We’re committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we’re all focused on delivering what we say we will do – make our customers’ jobs easy.
About the role
As the Customer Service Specialist - Quotes, your main priority is to recommend, source and quote on equipment hire solutions for our customer that have been referred or allocated as a priority account by our branches, distribution centres, business development and the local support branch teams.
The role aims to build long term relationships by educating customers on the products and services we offer, recommending the best solution to meet their needs and resolving any hire or account issues or queries
Responsibilities;
-
Identify, source, and follow up leads of customer inquiries and referred hire prospects.
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Develop, refine, and finalise hire quotes and schedules, effectively converting quotes into successful hires for both account and non-account customers.
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Collaborate closely with branch network, priority accounts, and BD teams to ensure efficient response to hire inquiries, as well as effective quote generation and follow-up.
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Foster customer relationships by delivering superior service, driving repeat business.
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Oversee logistics and transportation partners, coordinating rehires seamlessly.
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Manage breakdown enquiries including trouble shooting advice, update contract notes and follow up on outcomes
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Manage high severity requests or issue escalations as needed for priority account customers
- Maintain accurate and relevant reporting.
About you
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Ability to professionally handle customer enquiries through email, phone, web chat, social media or other channels
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Excellent written and verbal communication skills.
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Previous experience in a sales administration role or similar involving quotations, administration and customer service
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Ability to handle a high volume of inquiries via various channels such as email
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Well-developed communication and interpersonal skills including the ability to effectively consult, negotiate and influence across a range of stakeholder groups
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Results driven and customer focus with the ability to seek and drive sales and build market share
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Hands on approach with the ability to work under pressure to achieve deadlines and most importantly deliver to our customers
- MS Office Proficient (Word, Outlook, Excel & Power Point)
Join our team
You can always tell someone who works at Kennards Hire. They're well-rounded, fair-dinkum and damn good at what they do. Once you walk through our door, we’ll back you all the way with the tools and resources you’ll need to succeed. You’ll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.
There’s also a great range of employee benefits and rewards on offer including:
-
All the training and development you need to build a successful career with us
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Pathways to pursue your career, nationally and internationally
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Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
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Opportunity for profit share
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Great employee discount rates on our hire gear
- Our annual awards night, team BBQs and many other fun social events.
So, whether you’re starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.
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