Senior Support Administrator

Work.
Are you a strategic thinker with a passion for project excellence? Join Sunwater as a Senior Support Admin, where you’ll play a vital role in providing high level technical assistance and support for incoming queries to the Service Desk relating to issues with ICT systems, applications, and hardware. You will hold more responsibility within the team often liaising with 3rd line teams to find resolutions to incidents and problems.
As a Senior Support Admin at Sunwater, you will:

• Serve as the frontline of support for any information technology issues and problems for Sunwater staff
• Mentor and support the other support administrators as the senior support administrator in the service desk team
• Perform troubleshooting through diagnostic techniques and pertinent questions
• Provide assistance remotely by phone or in person while using the IT Service Management system (ITSM), to track service requests, incidents and tasks
• Help manage the deployment, configuration and security of desktop and mobile computing devices and peripherals

We are seeking a talented individual with a proven track record working on a Service Desk. You will hold 3+ years’ experience in an IT Support role with similar accountabilities. You will also bring:

• Demonstrated experience supporting Windows 10 and/or Windows 11 and Office 365 Exchange Online, Microsoft Teams, Sharepoint Online
• ITIL v3/v4 Foundation or experience working in an ITIL environment
• Experience supporting Citrix and VPN users
• Moderate Powershell Scripting experience
• Proven experience in Active Directory adds/moves and changes

This role offers an array of attractive benefits including:

• Base salary starting from $97,421.48

• 12.75% superannuation

• Access to banked time and TOIL
• 17.5% leave loading
• A genuine emphasis on work/life balance

Water.
Imagine a career where your work truly matters, where you are part of a team that values you and your contributions. At Sunwater, you will bring life’s most essential resource to over 5,000 agriculture, urban and industrial customers, helping to sustain communities and drive water for prosperity across regional Queensland. We share the values of these communities — starting with caring about our people. Engage in fascinating work that is constantly evolving, allowing you to grow and shape a successful career and develop unique skills and experience in an industry brimming with opportunity.
Life.
At Sunwater, we believe our employees are our greatest asset, and we are committed to providing the support, resources and benefits that you need to thrive. That's why we offer a range of attractive benefits designed to help you bring your best every day, including:

• My benefits: Access employee benefits and discounts hosted by Reward Gateway

• My wellbeing: Prioritise your wellbeing with our comprehensive health and wellness offerings and programs

• My time: Enjoy flexible working arrangements and the ability to purchase up to 4 additional weeks of leave, ensuring you can tailor your work to fit your lifestyle
• My growth: We prioritise your professional growth with career development programs, study assistance, support for professional memberships, and structured early career pathways to help you build a rewarding and successful career

Now is the perfect time to join Sunwater and take advantage of the boundless opportunities for your career today and in the future. We are a diverse team and proud of the unique journeys and stories each of us brings. As we continue to grow, we need more diverse backgrounds and perspectives than ever before. We are committed to a barrier-free recruitment process and work environment. If you require any accommodations, please let us know so we can ensure you can fully participate in our recruitment experience, which includes reference verification, psychometric testing, background checks and a pre-employment medical evaluation to ensure the best fit for our team.
Sunwater acknowledges Aboriginal and Torres Strait Islander peoples as the first peoples of this country and Traditional Custodians of the land and water we rely on. We respect and value their continued sacred connection to Country, including the diverse, rich traditions, languages and customs that are the longest living in the world. We acknowledge their resilience in the face of significant and ongoing historical, cultural, and political change within Australia. We recognise and value the importance of truth-telling today, and our role to listen and learn.
Apply for this role by hitting the Apply button now or visit our website to learn more.