• Based in Student Engagement Unit at the City East campus
• Full-time, fixed term contract until 30 June 2025
• Commencement Salary: $76,304 per annum (plus 17% superannuation)

About You

You are a highly motivated team-player with a passion for exceptional customer service. With outstanding organisation skills and the developed ability to multitask, you are someone who genuinely enjoys delivering results to a high standard.

With a solutions mindset and excellent communication skills, you’re looking for your next challenge to expand your horizons and join a fun team culture!

About the Role

Reporting directly to the Manager: Student Advisers (International), you will work with students in a complex, cross-cultural environment, to support positive learning outcomes and overall satisfaction with the University experience. You will be a key point of contact for the Student Engagement Unit on each campus for all students to assist them with issues related to their studies, including student wellbeing, pastoral care and administration issues.

About the Student Engagement Unit (SEU)

The Student Engagement Unit (SEU) is responsible for the strategic development and delivery of student facing services that will enhance the on-campus and off-campus student experience for all students. The SEU also takes strategic steps to inform the quality of the student experience of learning and teaching, support services, the learning environment, and student facilities.

SEU services include learning advice, student wellbeing support, counselling services, careers and employment advice and specialised services for students with disabilities, international student support as well as a range of extracurricular activities including Uni SA Sport.

About Uni SA

The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

Essential Skills and Experience

• Tertiary qualifications in a relevant discipline or equivalent combination of relevant experience and/or education/training
• Highly developed interpersonal, written and verbal communication skills appropriate to working effectively with students from diverse cultural backgrounds in a range of contexts and settings and staff at all levels of the organisation
• Proven experience working in a customer service environment to provide information to a wide range of customers in a variety of mediums, including online
• Demonstrated experience working with a range of internal and external groups, on an individual level and in groups, including demonstrated experience to develop and deliver workshops and resource materials
• Exceptional organisational, time management and problem solving skills, the ability to manage multiple priorities and work independently and collaboratively
• Demonstrated understanding of issues relating to international students in higher education settings with a demonstrated commitment to keeping abreast of changes in legislation or best practice

Benefits

Getting a great job working with the best is just the start. Uni SA rewards its staff with a wide variety of benefits such as:

• Access to great personal development opportunities
• Generous superannuation contributions of 17%
• A range of salary packaging options, including vehicle leasing, laptops and car parking fees
• Corporate health insurance
• A variety of leave arrangements

Culture

At the University of South Australia, we value workplace diversity and are committed to providing a supportive, inclusive, and respectful work environment for all people. We strongly encourage applications from Aboriginal and Torres Strait Islander Peoples, women, members of the LGBTIQ+ community, people of culturally diverse backgrounds and people with disability.

We are committed to providing an equitable and barrier free recruitment process and encourage you to share any support, adjustments and/or access requirements you have by contacting our Recruitment Central team on recruitment@unisa.edu.au. Anything you tell us will be kept completely confidential.

Start Your Unstoppable Career!

For a copy of the position description and to apply, please visit Working at Uni SA. The online application form will list the specific selection criteria that you need to address.

Please address your cover letter to Jasmin Jensen, Senior Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact Uni SA Recruitment Central on +61 8 8302 1700 or via email at recruitment@unisa.edu.au using job reference number 6477.

Applications close: 11:30pm Thursday 12 September 2024

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check.

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