Superannuation Administrator

Join a global company and world leader in Financial Services where we put the member at the center of everything we do.

Mercer is seeking candidates for Superannuation Administrator to work within their Client and Member Services team based in the Wollongong office on a permanent, full-time basis.

What can you expect?
You will maintain member/employer/adviser account details and process a range of superannuation administration functions for members/employers and advisers of various superannuation schemes administered by Mercer, in accordance with legislation, fund rules and agreed service standards. You will ensure responsive, accurate and timely information is provided to members/employers/advisers regarding superannuation accounts.

What is in it for you?
At Mercer, we recognise that our most important asset is our people. We offer range of health, wealth and lifestyle benefits which include:

• Gym membership.
• Discounted insurances.
• Employee Assistance Program.
• Community Volunteer Leave.
• Great team environment.
• Flexible work environment

We will count on you to:

• Process member/employer or adviser transactions across multiple functions either manually, electronically or Super Stream.
• Accurately maintain member/employer/adviser account details within Mercers current operating systems in accordance with specific scheme legislation, fund rules and Mercer’s business processes.
• Conduct thorough investigation to resolve exceptions, and gather information to assist with the management of escalations, incidents and complaints in a timely manner.
• Initiate and act as a point of contact with both internal and external stakeholders to verify/confirm data provided and follow-up information as required.
• Cooperate and communicate across teams to improve outcomes for internal/external stakeholders.
• Maintain records systems to ensure the accurate, timely and safe storage of information.
• Prepare written correspondence that is well-structured and easy to follow.

We would like you to have:

• RG146 qualified or aptitude and willingness to complete certification.
• Experience working in administration
• Knowledge and understanding of superannuation industry
• Sound problem solving skills and initiative
• Ability to manage own workload within high volume environment.
• Excellent communication and customer service skills.
• High attention to detail

About Mercer:
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh Mc Lennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 81,000 colleagues and annual revenue of $19 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & Mc Lennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh Mc Lennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete Criminal Record check prior to commencement of employment.