Technical Support Engineer - Onsite Service

Functional area: Service

Country: Australia

City: Melbourne

Company name: Atlas Copco Australia Pty Ltd

Date of posting: Sep 18, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

Your Role

Main Tasks/Responsibilities:

• Provide technical engineering support for the design and development of new systems for Atlas Copco Tooling solutions
• Test, maintain, and modify existing equipment systems to meet operational specifications
• Analyse data and present findings in written reports
• Manage Operations execution of Industrial Technique equipment installation and commissioning engineering projects
• Work collaboratively with design engineers, operation engineers, purchasers, and other internal staff
• Liaise with clients, suppliers, contractors, and relevant authorities
• Project management
• Provide technical engineering advice and consultancy support for field services, assisting the regions in solving technical issues, including fast feedback resolutions on emerging technical engineering problems and feedback on technical evolutions and changes introduced from the product company
• Purchase testing equipment
• Develop and write test procedures for Industrial Technique equipment installation and commissioning
• Help promote all Industrial Technique products and services
• Continuously improve efficiency to achieve shorter field service response times and lower costs
• Provide technical support to Marketing, Sales, Administration (warranty claims), and Support of the Industrial Technique Team
• Support long-term training development by providing field service engineering experience to the Industrial Technique teams in several ways:
  • Attend Product Company and Suppliers training courses
  • Travel as required to branches and customer sites for product technical engineering support and training
  • Monitor expertise of engineering technicians in each branch for competence and advise
• Support the Technical Support Supervisor by reporting on technical support functions, including technical failure reports
• Understand and ensure compliance with relevant health and safety regulations and quality standards

To succeed, you will need

• 1 to 2 years of technical field service experience maintaining and repairing industrial air equipment (Atlas Copco and other) or equivalent
• Experience in repairing tightening tools at customer sites and workshops
• Experience in managing service contracts and turnaround times
• A clear driving license and the ability to travel up-country
• High level of customer service through excellent interpersonal skills and professionalism

In return, we offer you

• Generous Salary Package: Base annual salary, Superannuation, and uncapped commission potential.
• Tools of trade: Company Laptop and Mobile phone
• Variety: We offer a dynamic working environment where no two days are the same
• Training and Support: Work for an organisation that provides ongoing training opportunities.
• Job Stability: Join a globally recognised organisation that offers long-term job security and a stable work environment, ensuring peace of mind and career growth.

At Atlas Copco, we don’t just talk about diversity and inclusion – we put it into action. For nearly a decade, we have proudly sponsored the Women in Industry Awards, celebrating, and supporting the achievements of women in our field. Our commitment to fostering an inclusive environment is reflected in everything we do.

For more information about working with us visit: www.atlascopco.com/en-au/jobs



City
Melbourne

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