About Us
Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services. We believe healthy relationships are essential for the well-being of children, families and communities. To finding more about our values, benefits and employee experience! Watch this Video
Start a career in a rewarding role at Relationships Australia (Qld)
Join a team where your compassion and communication skills can make a real difference. This role offers a dynamic and fulfilling environment where every interaction counts. If you're passionate about helping others and looking for a career that truly matters, this is the perfect opportunity to start your journey with us.
Currently we are accepting applications for Telephone Information and Referral (TIR) Operator positions, Details of the role are as follows:

• Permanent full time
• 37.5 hours per week
• Located at Eight Mile Plains venue
• $33.58 Hourly rate
• Commencing on 21 October 2024

The purpose of this position is to handle inbound calls and provide quality information to clients, book appointments for appropriate services within RAQ, or refer them to relevant external service providers.
We operate a hybrid work environment and require the flexibility of being able to work in the centre and also working from home.
Rotating rosters are across the service hours of 8am-8pm Monday to Friday and a rotational Saturday 9am-5pm where required.
The key responsibilities of this position include:

• Assessing a client’s needs in order to make appropriate referrals and bookings.
• Recording enquiries in the client information system/s and maintaining statistical records
• Provide information about RAQ services, as well as other services available in the community
• Contributing positively to the achievement of continuous improvement
• Attending to crisis calls including referring callers to the nominated counsellor, or partner service.

What you will need to succeed:

• Have an interest in Human Services
• Demonstrate resilience and empathy
• Excellent communication skills - including listening, written and verbal skills
• Tech savvy - experience with MS Office Suite essential (Word, Outlook)
• 2+ years’ experience in customer service
• Have a can-do attitude and a willingness to play a positive role in a very busy team

What We Can Offer You
The annual salary is being offered $65,492.52, plus superannuation. We offer our employees as follows:

• Additional annual leave over the Christmas period and annual leave loading
• Study leave opportunity
• A supportive team environment and opportunity for professional development
• Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay
• Paid parental leave and additional benefits such as medical insurance discounts

How to Apply
If this sounds like you, Applications can be submitted by clicking the Apply Now!
To submit your resume and cover letter saying why you would like to work at RAQ.
Please note that we will be reviewing applications as they’re received, so we encourage you to submit your application before closer to advertisement.
Applications close at 4pm on 2 September 2024