Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.
As the Venue Manager for Signature Dining at The Star Gold Coast, you will be a pro-active and enthusiastic individual with expertise in premium food & beverage service. In this role you will be responsible for the day–to-day operation and effective management of a dynamic team in Kiyomi and Cucina Vivo restaurants, which offer a unique crafted customer experience to our guests.
This is a fantastic opportunity where you will showcase your leadership and venue management skills throughout our property at The Star Gold Coast.
A few of your responsibilities:

• Manage the operational requirements of the venue and provide leadership and direction

• Lead the selection, training and development of team members to ensure timely recruitment and career growth

• Maintain a guest focus in all services, ensuring that guest service delivery is effective and efficient

• Assist with the development and implementation of business plans for the venues

• Implement strategies to increase repeat guests and positive guest experiences

• Communicate and implement policies and procedures to ensure quality service standards are maintained

• Ensure the department is compliant with policies, procedures - including Liquor Licensing, WH&S and Food Safety

What are we looking for:

• Extensive Food & Beverage leadership experience within a high-end venue

• Ability to identify and drive additional revenue & business opportunities

• Ability to communicate effectively with a diverse range of guests and team

• Strong stakeholder management experience, people leadership and team engagement skills

• Highly organised, accountable, and eager, with a high attention to detail

• Accreditation in Responsible Service of Alcohol – RMLV/Approved Manager an advantage

About you:
With your exceptional leadership and hospitality management background, you will take pride in ensuring a safe and unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Signature Dining Team up for success.
Your role will be pivotal in shaping the success of our team at Kiyomi and Cucina Vivo at The Star. Join us in making a difference.
What we can offer you:

• A permanent, fulltime position

• Up to 30% staff discounts across our award-winning venues at all 3 of our world-class properties

• Discounted parking available

• Free meal on shift with a new menu every day

• Lifestyle and wellbeing discounts

• Career development, training, and courses via The Star Academy

• Generous Paid Leave for primary and secondary carers

• Excellent growth opportunities both personally and professionally

• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It’s your time to SHINE!
Click on the link below to make your next career move with The Star.