Australia Job Openings
Service Stream
Work Order Coordinator / Customer Service
Victoria
FULL TIME
September 18, 2024
Key Responsibilities
- Triage Work Orders by identifying follow up tasks to ensure a successful site visit.
- Make phone calls to customers and building managers to arrange access for our meter technicians.
- If required, seek technical clarification about a work order from field supervisors to identify the triage action.
- Coordinate technician availability with the work allocation team.
- Accurate data entry in client's systems and Excel sheets.
- Ensure all work performed is in accordance with contractual requirements to company standards and to the satisfaction of the client.
- Undertake and complete any other duties as requested by Team Leader / Manager.
- Strong focus on compliance and problem-solving.
- Minimum 12 months in a customer service, administrative or technical support role is essential.
- Competencies in MS Office suite: Word, Excel, Outlook is essential
- Basic technical knowledge of electrical metering work is an advantage.
- Excellent organisational and administration skills.
- High level attention to detail.
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