Austria Job Openings
Tractive GmbH
Customer Service Agent
Linz
FULL TIME
November 10, 2024
About us
We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents.As part of our Customer Happiness team, you will:
- Work in an international company that puts their customers first and wants to provide an outstanding customer service experience.
- Provide written support to customers globally through email and live chat, utilizing our ticket system.
- Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests.
- Utilize your tech know-how to efficiently address and troubleshoot technical issues.
- Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”.
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level.
Key requirements:
- 2+ years of professional experience in customer service, ideally with ticket systems
- Great communication skills
- Very good English skills (C1 or higher)
- Proficiency in German, Italian, French or Spanish is a plus
- Valid work permit for Austria
- Interested in new technologies
- Team player with good communication skills
- Proactive, self-sufficient and motivated to learn
- Excited to work in Austria alongside an outstanding team
Just so you know what to expect: For this position, we offer a competitive overpayment based on qualification and experience. Annual gross salary starts at € 28,369 full-time. At Tractive, that means a 4-day work week with a 3-day weekend. If you bring relevant experience in many of the fields of responsibility, the salary will be considerably higher.
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