Austria Job Openings

fiskaly

Customer Success Manager for Technical Support - Italy (all genders)

Vienna

FULL TIME

October 11, 2024

Location: Preferably Vienna, or you live either in Austria, Italy, Germany, Spain with a valid work permit
Language requirements: Native Italian and full professional English - to apply please send your CV in English
Experience requirements: at least 1 year experience in customer support and technical support
Gross salary range: 30k-49k/Year (depending on experience & qualification)
Employment type: full time according to local labor law, no freelancing
Who We Are: At fiskaly, innovation drives us. We're reshaping the landscape of fiscal compliance with our cloud-based solutions for electronic receipts and invoices. Our team thrives on diversity and collaboration, committed to creating a supportive environment where everyone's contributions are valued. Join us to play a key role in our mission
The Role: As a Customer Success Manager at fiskaly, you are not only the first point of contact for technical questions from our customers, you are also solution-oriented and eager to learn. You answer support tickets, reproduce errors and create helpful guides and FAQ articles. You will take part in technical kick-off calls and immerse yourself in a working environment that combines daily learning with fun and adventure.
Your Responsibilities

Main interface: You will learn to act as a bridge between our customers and the Sales and Development Teams. Your influence is crucial to our success
Technical expertise: You will regularly analyze and communicate specific technical requests from our customers. Besides others, a typical task for you will be to create documentation materials together with your team colleagues
Development and specialization: While you help shaping our self-service solution and document customer-specific requests, you will have the opportunity to develop according to your interests and strengths
Dynamic working environment: Our scale-up environment constantly offers new challenges and allows you to actively shape your own career path. Boredom is a foreign word with us

You're a fit if

You are authentic: We strive for a diverse environment where people of all genders feel valued and welcome
You have a technical background: You have experience in technical support, customer support or similar areas, or you have a strong technical affinity and good communication skills
You are customer-focused: You are service oriented and have a good understanding of technical concepts
You can work independently: You are used to working autonomously and taking your responsibility
You can prepare information in an accessible way: You are able to communicate complex information from the Development Teams to our customers in an easy understandable way
You have experience in designing materials: You have experience in creating customer materials such as guides, documentation, videos, tutorials, workshops, diagrams, FAQs, etc.
You appreciate teamwork: You enjoy collaboration and working in a team

What we can offer

The possibility to grow, to try new things, and to fail and to learn in a supportive and encouraging environment
1-2 weeks in person onboarding process, and Get2Know Your Team events, where we have the chance to meet in person in our Headquarters in Vienna
Vacation days according to the local labor law
Flexible working hours
Company hardware of your choice (Windows, Linux or Mac)
Access to professional growth and development
A vibrant, inclusive company culture that values your well-being and personal growth
If you are in Vienna
- A hybrid work arrangement
- A public transportation ticket
- Access to a spacious and amazing office close to a subway station (Neubaugasse)
Want to learn more about our benefits?

Why choose fiskaly?
Forget monotony and rigid structures - fiskaly is all about innovation, openness, and flexibility. We're a team that celebrates diversity and is driven by the challenge of transforming an industry. Still thinking you might not tick every box? We say, apply anyway. We believe in growth, learning, and the unique value you bring to the table

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