· Experience (proven record) in designing and creating processes for integrating discovery products, such as Lansweeper and BMC Discovery, with the BMC Remedy CMDB
· Experience (proven record) in creating or updating the structure of basic IT services and applications in the CMDB to enable service-based operations, such as service and application availabilities
· Ability to deduce the structure of the service/application and to define the hierarchical and functional links in the CMDB for CIs. This involves creating or updating other aspects of the documentation, such as Visio diagrams and metadata on the Service Documentation Portal
· Ability to document between 50-100 services/applications, including but not limited to the VMware Hosting Service, Printing Service, Internet Access Service, Core network services (DNS, DHCP, etc.), Network Switching Infrastructure, Network Load Balancing Service, and Share Point Infrastructure Service, as well as some of the business applications such PMIS (HR), ERP, etc.
· Experience (proven record) in developing and implementing rules for normalization and reconciliation of data in the CMDB
· Ability to ensure that data in the CMDB is accurate, up to date, and consistent across all systems
· Ability to develop and to implement automation for the processes to reduce manual effort and increase efficiency
· Ability to collaborate with other IT teams to ensure that the CMDB is aligned with the overall IT infrastructure and service management processes
· In-depth application knowledge of following:
ü BMC CMDB 20.02
ü BMC ITSM 20.02
ü BMC Discovery 20.02
ü BMC SRM 20.02
ü BMC ATRIUM Integrator 20.02
Desirable Qualifications/Experience:
· Experience in working with NATO
· Experience of working with NATO Communications and Information Agency
· Experience of working with national Defence or Government entities

DUTIES/ROLE:
· The processes for integrating discovery products: (Such as Lansweeper and BMC Discovery, with the BMC Remedy CMDB)
ü Contribute to the design and implementation of efficient processes that seamlessly integrate discovery products like Lansweeper and BMC Discovery with the BMC Remedy CMDB
ü Ensure accurate and up-to-date configuration management data
ü Analyse the capabilities and data structures of Lansweeper and BMC Discovery
ü Identify and map relevant data elements from the discovery products to corresponding CI types in the BMC Remedy CMDB (ver. 20.02 and newer)
ü Collect information and will apply the BMC CMDB best practices
ü Create the integrations design and defining the integration processes and procedures
ü Describe all discovery interfaces, interaction between them, navigation and usage of the ITAM information and user functionalities
ü Implement the feedbacks/corrections to the content
ü Record the relevant parts in the Share Point processes workspace
· The structure of basic IT services and applications: (Within the CMDB to support service-based operations, specifically focusing on service and application availabilities)
ü Identify and define key IT services and applications based on business needs and technical architecture
ü Determine the relationships and dependencies between services and applications
ü Create or modify Service, Application and Relationship CIs and attributes to accurately represent IT services and applications in the local BMC CMDB and BMC Asset Management systems (ver. 20.02 or newer)
ü Establish hierarchical relationships between services and their constituent components (e.g., applications, infrastructure)
ü Document between 50-100 services/applications (including but not limited to the VMware Hosting Service, Printing Service, Internet Access Service, Core Network Services (DNS, DHCP, etc.), Network Switching Infrastructure, Network Load Balancing Service, and Share Point Infrastructure Service, as well as some of the business applications such PMIS (HR), ERP, etc.)
ü Demonstrate the completed CMDB structure for business services and applications
· The maintenance, development and integrations of the CMDB:
ü Contribute to the development and integration of the BMC CDMB,
ü Contribute to the development and integrations of BMC Asset Management (ver.20.02 or newer)
ü Support the operations of BMC ITSM, BMC CMDB, BMC Asset Management, BMC Discovery (ver.20.02 or newer) with expertise
· The accuracy, actuality and consistency of data within the CMDB:
ü Maintain the BMC Asset Management (ver. 20.02 and newer), BMC CMDB (ver. 20.02 and newer), BMC Discovery (ver. 20.02 and newer) and Lansweeper to be accurate, up to date, and consistent across all systems
ü Collaborate with other IT teams to ensure that the CMDB is aligned with the overall IT infrastructure and service management processes
ü Establish rules and validation mechanisms to maintain data integrity and consistency between the discovery products and the CMDB
ü Implement data cleansing and normalization processes to address potential discrepancies or inconsistencies