· Proficiency in design, integration and implementation of directory systems (based on Dir X COTS)
· Familiarity with ACP133, Lightweight Directory Access Protocol (LDAP), ITU-T X.500 standards
· Requires demonstrable expertise in X.500/LDAP directory and directory synchronization products
· 2+ years’ experience in Identity Management
· Completion of Dir X Identity 1, Dir X Identity 2 and Dir X Directory courses / certification demonstrating a comprehensive understanding of its functionalities and maintenance requirements
· Proficiency in TCL (Tool Command Language) with a demonstrable level of experience in scripting and automation tasks, specifically in Dir X
· Familiarity with Active Directory for managing user accounts, permissions and access control within the organization’s network environment
· Proficiency in SQL for database management and querying
· Experience with .NET or Java development for software customizations and enhancements
· Familiarity with Power Shell scripting for automation and system administration tasks
· Experience with Linux Red Hat operating system administration
· Knowledge of PKI (Public Key Infrastructure) and experience with managing digital certificates
· Experience in providing technical support and maintenance for similar software systems based on Dir X COTS
· Experience in developing new functionality for similar software systems based on Dir X COTS (I.e. Java and TCL)
· Knowledge of NATO responsibilities and organization

DUTIES/ROLE:
· Monitor, operate and administer the Dir X Product Family (I.e. Dir X Directory, Dir X Identity)
· Establish, administer and maintain Dir X Directory Synchronization tool parameters and repository tool parameters
· Develop and implement operating procedures following Purchaser’s guidance
· Respond to user inquiries and technical support (Level 2 and Level 3) requests via NCI Agency’s ticketing systems (I.e. ITSM)
· Troubleshoot and diagnose software issues reported by users
· Management, provisioning and implementation of any alternative or superseding software items should the original item be no longer available or no longer supported
· Conduct regular maintenance tasks, such as performance monitoring and optimizations to ensure Continual Service Improvement
· Offer on the job training and documentation to the Level 1 support team for software usage and best practices
· Perform data backups and disaster recovery procedures as described in Administrator Manual
· Collaborate with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities
· Ensure compliance with software license agreements and security protocols
· Provide support in connecting other future affiliates to NEDS (either Master Data Sources or Consumers of data) by performing the necessary configuration and customization of NEDS
· Execute the processes of Incident Management, Change Management and Release Management, as required, following the NCI Agency procedures
· Implement small increments or enhancements to the current NEDS application as requested by the NEDS Service Delivery Manager to address specific needs or improve functionality
· Configure Dir X to connect additional HR sources as Authoritative Data Source
· Build additional connectors to facilitate the integration with other systems using standard Dir X technologies