In collaboration with the Head of Sales non-US/Global Sales, the Customer Relationship Manager (CRM) develops strategy & roadmap strategy for CRM application in the company.
Work closely with the Sales, Marketing, Customer Service & Customer Support teams in supporting their tasks and business requirements within CRM, collaborate with Business Controller in supporting the business and financial performance of Biocartis.
Support CRM users by providing trainings, first line ticketing support, and enhancements.
Maintain CRM system: keep crucial data updated (i.e. products, prices, users, licensees, master data documentation)
Function as a partner for the Head of Sales non-US/Global Sales, being responsible for data mining and reporting. Along with meeting the business requirements.
Accountabilities
The Customer Relationship Manager is responsible for the design, development and deployment of various company-wide solutions based on CRM solution.
He/she functions as an internal sparring partner towards the relevant operational units and is the go to person for questions and advice on CRM key performance indicators (KPI’s).
He/she stands in for the 1st line support, key user support, escalation to CRM partner.
The CRM Manager plays a leading role in KPI definitions and implementations together with Business Controller for the commercial team.

• In collaboration with the Market Manager and Business Controller, he/she supports in KPI monitoring (including market/benchmark analysis) for sales & marketing.
• Analyze results and impacts of CRM actions; create and implement new CRM reports
• Maintain, review and improve the internal standards and systems;
• Provide support to sales and marketing functions;
• Set up and maintain CRM systems including customer profiling, sales pipeline and territory scanning;
• Work with key stakeholders to define project requirements;
• Responsible for training of end users ( including updating manuals and creating online tutorials), testing software modifications, providing support and consultation
• Provide insights to improve online user experience by implementing feedback from CRM users;
• Support Business Controller to improve sales & marketing data collection, interpretation and analysis thereof;
• Driving changes and updates required to support the business.

Profile requirements

• Bachelor degree preferably in business, economics or accountancy or equivalent through experience and/or training.
• 5 years of experience in a CRM position in an international sales organization would be preferred.
• Experience in the medical devices, Life Sciences or Pharma industry is preferred.
• Practical experience in sales & marketing driven environment (preferred);
• Experience working with reporting tools & data structure
• Understanding of medical diagnostics industry is an asset.
• IT minded, process oriented
• Multi-cultural, experience working in international environment
• Business oriented approach
• Can work and deal with confidential information
• Strong and outgoing personality
• Driven and hands on personality
• Well-developed verbal and written communication skills;
• Ability to influence others to achieve positive results and collaboration
• Get things done attitude to drive projects and business decisions
• Consulting background preferred
• MS Office: Outlook, Excel (advanced), Word, Power Point
• Salesforce sales cloud, Salesforce service cloud, Salesforce marketing cloud
• Basic knowledge on ERP systems (experience with AX Microsoft Dynamics is a plus)
• Legislation : GDPR
• Fluent in English (reading, writing, speech)
• Other languages preferred (Dutch, French)

Interested?
We offer you a challenging job in an exciting environment, working for top entrepreneurs in the biotech industry. You can be part of a very dynamic, young and growing team in a highly innovative environment. You will have freedom to shape your work and shape your job. Your input is highly appreciated.
Of course we offer you a fitting compensation package which includes a Flexible Income Plan.