Belgium Job Openings
FST
On-Site Support Engineer ICT - Belgium
Brussels
FULL TIME
October 18, 2024
Requirements:
- Secondary education degree with a specialization in ICT or equivalent experience.
- 2 to 4 years of relevant work experience in a technical support role, preferably on-site.
- Proven knowledge of hardware, software, and network technologies.
- Excellent problem-solving skills with the ability to handle complex technical issues.
- Strong communication skills, able to explain technical concepts to non-technical users.
- Ability to multitask and manage priorities efficiently.
- Strong customer service skills and dedication to user satisfaction.
- Experience with Android and i OS devices (tablets, smartphones, etc.).
- Experience with Cisco Meraki is a plus.
- B driving license.
- Willingness to travel to various sites across Belgium and occasionally the Netherlands.
- Fluency in Dutch and English, both spoken and written. Good knowledge of French is a major advantage.
- Ordering, installing, and delivering IT equipment (laptops, mobile phones, etc.) as per Net Help Desk ticket system requests.
- Managing equipment requests, preparing, testing, installing, and repairing hardware including desktops, laptops, and printers, and logging this in the support tool.
- Analyzing reported incidents and ensuring resolutions through the appropriate channels and procedures.
- Following up on ongoing incidents via the ticketing system and updating the documentation platform.
- Serving as the internal point of contact for hardware and MS Office application-related issues.
- Documenting new troubleshooting procedures for first-level support and evaluating and adjusting existing procedures as needed.
- Managing access control systems, time clocks, the Orange portal, and MS Teams phone numbers.
- Administering phone subscriptions, internet lines, and printers.
- Proactively proposing and discussing improvement ideas.
- Dutch: Must be fluent.
- English: Must be fluent.
- French: Strong proficiency is a major plus.
https://fieldservice-techs.com/jobdetails/details/1729259251/on-site-support-engineer-ict-belgium/
About us :
Field Service Techs (FST) is a leading IT networking platform in Belgium, connecting skilled technicians with project opportunities. We offer a seamless experience with features like messaging, real-time notifications, and easy payments.
Join our team and enhance your career with emerging technologies!
Job Type: Full-time
Pay: €4.000,00 - €5.000,00 per month
Work Location: In person
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