· 4+ years of recent experience in administrative work, to include project support
· Experience in the use of Project Management, and Resource Management tools (Service Now and Oracle ERP)
· Excellent knowledge and experience in the use of Microsoft Office packages (Share Point, Word, Excel, Power Point and Access or other database applications)

Desirable Qualifications/Experience:
· Prior experience of working in an international environment comprising both military and civilian elements
· Knowledge of NATO responsibilities and organization, including NATO HQ, ACO and ACT

DUTIES/ROLE:
· Provide comprehensive administrative and project support to the CIO and the Internal IT Team, specifically support to staff in the use of the project management toolset:
ü Service Now project management tools
ü Reporting using the Agency Business Intelligence Tools
ü Entrerprise Resource Management Tools (Oracle-based financial systems)
· Support the day-to-day operation of the Internal IT team
· Process electronic purchase requests into financial control systems as required
· Drafts and consolidates documentation for Project Boards, Service Life-Cycle Management Board and other P3M-related meetings
· For internal-facing projects, provides support to Project Managers (PMs) and to the Management teams of Organisational Elements as required, in the following tasks:
· Assist with new projects' initiation, planning, resourcing and cost estimation
· Assist with project-related data entries, data quality assurance and report generation
· Assist with cross-project coordination
· Support to development of new P3M processes / tools or tool related procedures
· Act as point of contact and deal diplomatically on a variety of issues in relation to P3M tools and processes
· Follows the quality reviews occurring on schedule and according to procedure
· Monitors progress against agreed quality and performance criteria
· Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements
· Team Support:
ü Supports the Internal IT team and coordinates the projects with internal stakeholders
ü Acts to facilitate effective working relationships between team members
ü Contributes to establishing project quality and performance criteria
ü Ensures information is shared constantly and effectively as this is critical for the success of the project
· Act as a CIS POC for CIO staff requests related to equipment. Maintaining and tracking stock for IIT equipment and related assets
· Performs other administrative duties that may be required within the CIO office