Belgium Job Openings
FST
Senior IT Service Manager - Brussels, Belgium (Hybrid)
Brussels
FULL TIME
September 29, 2024
Key Responsibilities:
- Develop and implement IT service management strategies and frameworks to support organizational objectives and establish a robust IT service management program.
- Refine and enhance the organization’s service portfolio, ensuring alignment with industry best practices and taxonomies.
- Collaborate with senior-level stakeholders to define and implement KPIs that emphasize diversity, inclusion, and service effectiveness.
- Drive the organization-wide adoption of ITIL best practices for service management.
- Identify, evaluate, and mitigate risks to ensure the security, reliability, and resilience of IT services.
- Draft, socialize, and ensure organization-wide adoption of IT service policies and frameworks.
- Align IT services with strategic business goals and provide leadership for transformation initiatives.
- 10+ years of experience in IT service lifecycle and portfolio management, including design, management, and transformation.
- In-depth knowledge of IT service management principles, ITIL framework (v3 or higher), and industry standards.
- 5+ years of hands-on experience with Service Now for service management automation and governance.
- 7+ years of experience implementing strategic transformation initiatives across large organizations.
- Experience working in Agile environments and proficiency with tools like JIRA, Service Now, and Confluence.
https://fieldservice-techs.com/jobdetails/details/1727431919
About us :
Field Service Techs (FST) is a leading IT networking platform in Belgium, connecting skilled technicians with project opportunities. We offer a seamless experience with features like messaging, real-time notifications, and easy payments.
Join our team and enhance your career with emerging technologies!
Job Type: Full-time
Pay: €6.000,00 - €7.000,00 per month
Work Location: In person
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